Insource Data Center Operator
Kuwait Airways
Total des années d'expérience :6 years, 8 Mois
• Directed preventive maintenance & protection of sensitive data with outsource
team by implementing weekly monthly & yearly archive backups.
• Oversaw the day-to-day operations of the data center & monitored servers.
• Coordinated with 5 teams of maintenance technicians, engineers, & vendors,
resulting in a 99% reduction in system downtime due to failures.
• Managed databases, filing & tools to organize & manage oil-related data.
• Sourced & scrutinized oil-related data from 4 outsourcing companies.
• Documented customer complaints & forwarded them to engineers.
• Managed customer interactions & incident management.
• Created engaging social media content & increasing brand visibility.
• Executed events with team to amplify brand awareness & public relations.
Did my best
Dream come true
