abdulmajeed alharbi

Director, Enterprise Architecture at SASO

• Saudi Arabia - Riyadh
• My current job since January 2021

Manager, IT Datacenter at SASO

• Saudi Arabia - Riyadh
• July 2019 to December 2020

- Responsible for managing a team of techs in a 24/7/365 working environment
- Oversees the day-to-day operations of the Data Center and infrastructure.
- Train, support and backup the team if needed
- Define IT infrastructure strategy, processes and KPIs
- Apply and audit IT processes and procedures
- Analyze business requirement and develop solutions to meet the business needs
- Communicates with senior managers to advise, influence and determine strategic business needs
- Lead Datacenter’s projects and provide consultation to other IT related projects
- Manage Datacenter availability, security and capacity
- Monitors the Data Centre infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs
- Cross cultural experience

Senior System Engineer at Saudi Authority for Industrial Cities and Technology Zones MODON

• Saudi Arabia - Riyadh
• November 2018 to July 2019

- Administrating and managing IT infrastructure services such as:
- HPE and CISCO servers
- VMware vsphere and Microsoft Hyper-v
- EMC VXRACK VDI Solution
- Backup system (Veeam, Viritas backup Exec)
- Storage (HPE 3PAR, HP EVA, HPE StoreOnce)
- Microsoft Exchange 2016
- Microsoft Active Directory
- Microsoft System Center Configuration Manager
- Microsoft SQL Server

- Datacenter facility management

System Administrator at National Guard Health Affairs

• Saudi Arabia - Riyadh
• July 2014 to November 2018

- Administrating VMware VSphere, HP Blade System, CISCO UCS blade system with considerable knowledge in Windows Server, Active Directory, networking, SAN storage, backup system and SQL Server
- Servers infrastructure implementation, configuration, migration and troubleshooting (hardware as well as OS).
- Servers’ CMDB management.
- Documentation and knowledge base.
- Working with new projects and providing consultation.

IT Datacenter operator at National Guard Health Affairs

• Saudi Arabia - Riyadh
• January 2012 to July 2014

- Monitoring Data Center’s cooling, power, UPS and humidity.
- Conducting daily physical checkup and report any alert, warning and failure
- Handling the physical security of the Data Center and logging all activities
- Mounting/dismounting servers, switches and enclosures.
- Layout network cables (fiber, UTP) as well as storage.
- Handling data center asset management
- Monitor servers, applications, network and storage.
- Implementing and Handling (ITIL v3) Incident Management Process (Escalating, Prioritizing and tracking service requests and Incidents, generating incident reports).
- Point of contact between our department and other departments or third parties.
- Daily Tasks.
- First level of support (activities on active Directory, Network Troubleshooting and Data Center activity)
- Operating and monitoring the Backup System.
- Working in night, day shifts and regular working hours.
- Working cooperatively and patiently in a team for special tasks or analysis as well as independently.
- Administrating and troubleshooting Windows file share server.
- Operating and troubleshooting Print Server.
- Scheduling weekly and monthly meetings to discuss common issues and provide new solutions to meet the end user satisfaction
- Acting pro-actively to improve services quality

IT User support at National Guard Health Affairs

• Saudi Arabia - Jeddah
• August 2010 to April 2011

- Supporting end user requests and issues in a daily bases.
- Supporting end user's assets ( PC, Laptop, printers and personal devices )
- Supporting end user remotely as well as on site
- Supporting conferences and events by preparing required equipment
- Conducting regular maintenance and Supervision rounds on
- Supporting after working hours activities