IT/ Technical Writer
Research & Development Co.
مجموع سنوات الخبرة :16 years, 5 أشهر
R&D is a system integrator company specialized in executing turnkey projects in the Telecommunication market place.
My job duties include the following:
• Responsible for development of training coursework and materials.
• Work with internal teams to gain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets standards and is appropriate for its intended target.
• Edit, standardize, or make changes to material prepared by other writers or establishment.
• Perform routine server monitoring and performance and maintain daily backup.
• Update network applications as required, and conduct technology training for new users.
Master Case is an Ontario-based company specialized in importing and distributing various types of products.
My job duties included the following:
• Create and maintain the information architecture.
• Study product samples and talk with customers, vendors, and executives to determine subject material to be developed for publication.
• Gather usability feedback from customers and manufacturers, then organize and write supporting documents for products.
• Selecting and develop drawings, sketches, diagrams, and charts to illustrate our products in the best possible way, and increase customers understanding.
• Creating marketing newsletter for product lines and/or market areas where sales growth is needed.
• Responsible for maintaining server, database and network performance.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more.
• Analyzing call logs to spot common trends and underlying problems.
• Follow up and make scheduled call backs to customers where necessary.
• Updating self-help documents so customers/employees can try to fix problems themselves.
House of Knowledge is a big educational institution that provides high standard education for both Arabic and British curriculum starting from kinder garden classes through grade twelve.
My job duties included the following:
• Maintain the School interactive website and update as per users dynamic requirements.
• Responsible for servers and database administration and backup.
• Establish and setup the networks and the computer labs as per requirements.
• Monitoring and maintaining computer systems and networks.
• Installing and configuring computer operating systems and applications.
• Configure/Upgrade the PCs as per the requirements of different subject.
• Setup and perform a short-term training / presentation for employees about software learning applications.
• Maintain records and files of work and revisions.
Hybrid Solutions is a software house specialized in providing complete software solutions for big trading organizations.
My job duties included the following:
• Software and Database setup and to do full installation and training onsite.
• Responsible for server’s setup, troubleshooting and stability.
• Handling 24 hours technical issues through online support.
• Testing and validating software upgrades (QA).
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Developing technical manuals, tutorials and knowledgebase.
• Create tutorials and easy-to-understand user interface text, online help and guides to help end-users use a variety of applications.
• Review published materials and recommend changes in scope, format or content.
• Designs and accomplishes product presentations or demonstrations.
• Conducting presentations for customers to promote company products.
• Attend Sales meetings to provide technical solutions when needed.
• Provides coaching and professional development to sales team members in order to enhance their product technical knowledge.
Multiple courses in computer, business management and English Language.