Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Abdulmajeed Shaban, Customer Experience Specialist

Abdulmajeed Shaban

Customer Experience Specialist·Exstensya,

Jordan

Diploma, Business intelligence

Work experience

Total years of experience: 3 years, 10 months

Customer Experience Specialist

January 2026 - June 2026

Exstensya,

Amman, Jordan •Remote

January 2026 - June 2026

• Customer experience Specialist Acted as a primary point of contact for premium client accounts, ensuring
100% alignment with brand voice and corporate SLAs (Service Level Agreements) during high-pressure peak
seasons.
• Maintained meticulous documentation of customer journeys within the CRM system, ensuring data accuracy
and seamless hand-offs for escalated technical cases.
• Managed high-volume customer interactions across voice, email, and live chat for diverse international
portfolios, maintaining an average CSAT (Customer Satisfaction) score of 95% or higher.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Experience Specialist

October 2024 - January 2026

Crystel,

Amman, Jordan

October 2024 - January 2026

• Resolve 50+ daily customer inquiries across multiple channels, achieving a 95% first-contact resolution rate
and contributing to a 15% increase in CSAT scores within six months.
• Leveraged CRM systems to meticulously document interactions, improving data accuracy by 20% and
enabling more personalized future support. Analyzed customer feedback trends to create weekly
performance reports for management, providing insights that reduced recurring complaint volume by 10%.
Company industry:
Call Centers & Customer Care Outsourcing

Client Advisor & Support Specialist

January 2022 - January 2024

ID Consulting Services,

Amman, Jordan •Remote

January 2022 - January 2024

• Client Advisor & Support Specialist Guided a portfolio of 100+ clients through sensitive, complex immigration
processes, achieving a 98% application success rate through meticulous attention to detail and regulatory
compliance.
• Acted as a trusted advisor, providing clear, proactive communication on case progress, which resulted in a
40% increase in client referrals due to exceptional service.
• Resolved complex legal and procedural issues, advocating for clients and ensuring timely outcomes,
maintaining a 100% satisfaction rate for all managed cases.
Company industry:
Administration Support Services

Education

Arab University College of Technology (AUCT)

August 2026

August 2026

Diploma, Business intelligence

Jordan

Skills

SALES

Intermediate

LINKEDIN

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

TIMELINES

Intermediate

WORKFLOW MANAGEMENT

Intermediate

CONSTRUCTION

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CONSULTING

Intermediate

INSTRUCTING

Intermediate

BUSINESS NEGOTIATION

Intermediate

CLIENT SERVICES

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER INQUIRIES

Intermediate

DETAIL ORIENTED

Intermediate

MANAGEMENT

Intermediate

PERFORMANCE REPORTING

Intermediate

BUSINESS INTELLIGENCE

Intermediate

COMMUNICATIONS

Intermediate

COMPLIANCE RISK

Intermediate

DATA INTEGRITY

Intermediate

ONLINE COMMUNICATION

Intermediate

PROACTIVITY

Intermediate

Social profiles

Languages

English

Native Speaker

Arabic

Native Speaker