IT Support L2
Confidential Company
Total years of experience :17 years, 4 Months
Working as an IT Support L2 engineer in one of the Government colleges in Dubai.
Providing IT Support to College faculties/College staff and students and providing suggestions to my colleague ( L1 Support Engineer) and DATA Center support also.
HP : Servers ProLiant ML 370, ProLiant DL 380, DL 580, Blade servers BL 460, C7000
Enclosure, VC flex fabric
• Dell :Dell Power Edge Series.2950, 2850
• HP SAN Switch : Installation and configuration of SAN Switch.
• Storage : HPE MSA, P2000, G3., EVA P6000,
• Tape Library’s : HP Autoloader and MSL Library,
• Anti-virus : Symantec and Trend Micro.
Responsibilities:
• Handling day to day activity break fix calls like attending HP servers breakdown fix calls assigned
by HP
• Symantec backup exec backup schedule issues.
• Periodically monitoring and maintaining of HP Servers for Customers like RAKBANK, EGA- Ras Al
Khaimah, Bank Melli Iran etc.
• Installation and configuration of windows servers for new and existing servers.
Up gradation of Firmware and HPE, support drivers for HP servers.
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Projects:
RAKBANK: Worked as a project In charge for PC migration from HP old systems to New HP systems at
various locations within UAE.
RAKBANK Data Center Migration: Worked as a Team leader for Migration of data center for different sites
along with Team members.
Government of Sharjah - Executive Council: Installed HP MSA 2000 G3 and new 5 HP Dl 380 G7 servers
and Configured 2 servers as a SQL Cluster and other 2 HP Servers as a Network Load balance server for
Application server. Installed Symantec backup exec 2010 and configured daily, weekly and monthly
backup schedule.
Government Of Sharjah - Social Service Dept.: Installed New HP MSA 2000 G3 Storage and Installed 2 HP
DL 380 G7 servers and Installed VMware Esxi 5 on 2 HP servers and both configured with HA .Created
Virtual machines for Domain Controller, File server, Print server and Exchange Servers 2010.Installed and
configured Symantec backup exec 2010 with daily, weekly and monthly schedule.
Bank Melli Iran -Dubai: Installed new C7000 blade enclosure with BL460c G8 servers. VMware Esxi 5
installed on 4 servers, HP San switch and MSA p2000 G3 configured. HP Virtual Connect also installed.
Virtual machines created and configured.
Hutchison Ajman Terminals: Installed new Bl 680G7 server with windows 2008R2 core edition and joined
to existing cluster and Storage mapping and Lun configured in EVA 6000 and HP SAN Switch.
Technical Expertise on Windows, Active Directory, Exchange 2010 and VMWARE Esxi 6.x
• Installation and configuration of windows 2008 and windows 2012
• New Activity Directory Domain installation and configuration
• Configuring and managing Active directory
• Configuring and managing DNS / DHCP Scope
• Installing and configuring Hyper-V on Windows
I have worked in one of the IT company in Dubai and having experience in VMware / HPE Servers/storage/Veritas Backup software/Windows Serves/ Cisco router/switch and Fortigate firewall.