Operations Manager
Oman Insurance
مجموع سنوات الخبرة :14 years, 1 أشهر
Operations (Order to Cash):
• Issuance of new business policies
• Accounting of cash received on a daily basis in system to close the open invoices
• Analyzing suspense account and reducing it from time to time
• Issuing payments to customers in case of cancellations and refunds
• Reconciling the daily cash report with bank statement and sending to recon team
• Prepare payment memos for all internal journal entries
• Reconciling all the bank statements and updating management about the unapplied cash on a daily basis
• Handling customer queries and complaints as part of customer service
• Handling daily operation of Banc assurance Life and Accidental Insurance Product (Enrollment, Cancellation, Renewals, Reversal & Modification) for Rak Bank, SCB, FGB, ADCB, Mashreq, Nbad, LIALI, OIC Data Direct products)
• Handling Issuance, Cancellations, Renewals and Modification for personal lines products i.e. Travel insurance, Home content, Group and Individual personal accident etc.
• Coordinating with underwriter for issuance of new and renewals of policies for personal lines
• Coordinating with bank in regards to daily files received, customer queries, reports and other service issues
• Matching and reconciling receipts issued and debit notes against bank SOA on monthly basis
• Checking and processing reversal request in system
• Follow up payment for credit clients
• Coordinating with claims department for all claims received
• Ensuring all policy documents are delivered to the customers.
• Handling queries in timely and accurate manner for both internal and external clients, whilst ensuring accurate response is sent on the same working day for all queries
• Managing an accurate and systematized filing and retrieval of pertinent documents
MIS:
• Prepare the business summary of all banks and distribute to banks in timely manner
• Prepare commissions for all banks and agents on a monthly basis
• Analyze the business performance and update management on the progress
• Circulate agents performance thrice a week
• Tracking daily activities and providing monthly dash board
• Prepares monthly Debit requisition for bank commissions
• Processing Incentives for around 200 sales agents in the company for all business received
• Prepares MTD and YTD production report
• End to End understanding of Bill - Cash Cycle
• Activities performed - Cash application, Billing and Collections
• Customer Service
Cash Applications
• Applying cash to open invoices and closing payments for the day
• Reconciliation for AR and GL open items and providing resolution for them
• Reclass of payments when they hit wrong lockbox
• Refunding the payments to customers when there is credit issued
• Reducing unapplied cash from time to time
• Reconciliation for AR and clearing Account and working on issues arising then with interrelated teams like Oracle Financial Team, Tech Team of GE Rail
• Working close with AP, Billing teams for the follow up of certain payments and generating of invoices
• Offset plans for credit and debit invoices from time to time
Billing
• Analysis of Car movements
• Posting of Deposits into Batches and balancing
• Balancing and Month End billing invoices to various customers
• Applying deposits to Batches and closing (as a part of Accounts Receivable)
• Issuing payments thru AP-eservices (as a part of Accounts Payable)
• Providing GL entries for Cash Reconciliation (Deposits)
• Preparing dashboards of unapplied cash and billing done to Lessees
• Handling billing disputes and providing solutions to them working with collection
Collections
• Handled AR portfolios ranging from $7Million-$15Million (Customers- GE)
• Calling customers to collect on past due invoices
• Generation of credit memos against invoices as a part of write off
• Processing payments online
• Pulling payment report and aging report
Customer Service
• Email Process
• Receiving Inbound Calls and assisting the customer with queries
• Ensure calls handled within the stipulated timeframe
• Making Outbound Customer Calls as and when required
• Giving Floor Support to new agents
• Handling escalation calls
• Providing call handling report on Hourly basis
• Providing email handling report on Hourly basis