Front Office Agent
Kempinski Al Othman Hotel
Total des années d'expérience :5 years, 3 Mois
-Creating new reservations using the Opera tool
-The use of suggestive selling techniques to sell rooms and promote other services
-Check in the arriving guests and check out the departing guests in a friendly and caring manner
-Register guests and assign rooms
-Take accommodation requests and follow up
-Handling cashier's transactions and posting guest's charges and currency exchange
-Answer all guest's requests and questions in a friendly manner, whether by telephone or in person