Program Manager
Namaa Al Munawarrah
Total years of experience :18 years, 0 Months
Currently handling a program comprising of multiple projects
Re-established PM office
Developed BSC for Retail Function of Company
Developed KPIs at organizational Level
Stakeholder management
Strategy development and implementation for BabMakkah
Management of stakeholder relations
Goal oriented direction to align operations with organizational goals
Budgeting and planing operations
Setup of infrastructure for company including supply chain & Sales force
HR training and mentoring
Management of e-platform development and implementation
Consultations to clients to help in development of local products
Strategy development and execution for MadinaMade
Planning and execution of MadinaMade organizational transformation
Development of performance management system including KPIs at organizational level
Management of partnerships with different organizations
Planning, budgeting, execution and monitoring of numerous Leadership Development Training projects
Teamwork platform roll-out for complete organization including orientation sessions for team members
Developed and refined PMO processes and SOPs
Project Team Lead for the HR Academy for Saudi Human Resources Development Fund (HRDF).
Project Manager for Madina Region Nursing Directorate Transformation Project
Assistant project manager on the Saudi HR Gateway Project for Saudi Human Resources Development Fund (HRDF).
Developing and Managing strategic partnerships to obtain knowledge-based content for Saudi Human Resources Gateway.
Liaison and coordination with suppliers and vendors.
Implementing quality control of Saudi HR Gateway
Research for HR portal project for Saudi Human Resources Development Fund (HRDF).
Executive Coach for learning styles for Ministry of Health for the Catalyst Program Participants.
Assistant PM on Saudi Ministry of Labor 360 Assessment project.
Research for Heat Wave Management during Hajj for Hajj Ministry KSA.
Implementation of Balanced Score Card to evaluate performance in the line with developed KPIs.
Handling HR/Training operation matters for over 750 employees
Conducting training need analysis
Handling performance management for employees
Creating Personal Development Plans
Assisted in creating Succession Plan for organization
Running New Team Member Orientation program
Conducting Brand Cultural Training & Education
Departmental training Program Implementation & follow-up.
Foreign and local recruitment including on-Boarding.
Taleo (HR/Talent management platform) Champion creating and implementing roll-out plan, launch, and function as lead trainer.
Negotiations of Employee Medical and Life Insurance contracts
Managing all matters of insurance for all employees.
Development and implementation of CSR (Corporate social responsibility) policy.
Leading member of the Blue Energy Committee comprising of Employee Welfare, Guest Relations and Community Welfare subcommittees
Planning and executing employee welfare activities.
Employee newsletter Chief Editor.
• Development and implementation of different administrative policies including organizational, human resources and financial.
• Daily resource management to assure all operations are executed with timely efficiency.
• Building long-term relationships and rapport with clients.
• Coordination with clients to help develop tailor-made plans to fulfill their needs.
• Supervision, training and evaluation of subordinates and development of teams to best suit clients’ need in coordination with the board of directors.
• Liaising and negotiating with internal staff, and with external subsidiaries.
• Managing the recruitment, selection, appraisal and development of staff.
• Overseeing the day-to-day management of customer service and quality assurance.
• Gathering and analyzing data and using it to plan and manage both projects and systems.
• Working towards ensuring quality and value for money for clients.
• Extrapolating data for quality assurance and monitoring purposes.
• Setting budgets and maintaining finances within organizational constraints.
• Planning and implementing strategic changes to improve service delivery.
• Attending meetings, writing reports and delivering presentations to a variety of audiences
• Handling internal communications and external corporate affairs.
• Managing premises, catering, cleaning, and security.
• Purchasing equipment and supplies as well as organizing stores.
• Assisting in management of accounts.
• Assurance of turnaround time for data with utmost emphasis on quality of data.
• Supervision of training and evaluation of subordinate transcriptionists
• Coordination with training department for feedback to help train new team members.
• Quality assurance of test data with final screening for approval.
• Development of new accounts.
Bachelor of medicine and Surgery. A grade
A grade
A grade