Customer Service Representative
Saudi Arabian Monetary Agency
Total years of experience :2 years, 0 Months
Saudi Arabian Monetary Agency Riyadh
Customer Service Representative May 2011- January 2012
• Assist customers by addressing software installation and operation questions
• Provide support to Customer Service Training Program
• Participate in extensive product training program
• Prepare monthly reports
Under general direction acts as a lead to develop, design, document, maintain, evaluate, support and provide
problem resolution for information systems applications; performs a variety of technical and analytically services for Business, Finance, Payroll and Personnel departments; analyzes, evaluates and trains users on computer system; performs other related duties as assigned.
With a BS degree in Management Information System, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.
• President of System & Computer Science Club in KFUPM, Fall 2010- Spring 2011
King Fahd University of Petroleum and Minerals, Dhahran Bachelor of Science, Management Information System May 2012 RELATED COURSES • Data Structures Concepts • Programming Languages and Translation • Object-Oriented Programming Language • Foundation of Software Engineering • Computer Organization and Assembly Language • File Structures and Database System