Digital Business Solutions & Innovation
Confidential
Total years of experience :13 years, 3 Months
Working for Digital Transformation sector:
• Direct & manage the business development mandates in order to solve business problems, by providing high standards & quality digital innovative solutions/products. - Teams & Product Mgmt.
• Lead the team & provide the needed support for business continuity & improvement performance. - Leadership
• Contributes to build & enhance the overall policies, processes & procedures of the development, maintenance & management for digital business development. - Organization Excellence.
• Ensure the team understand vision for the solutions and work closely in a hands-on style with the partners and development teams including addressing business needs and prioritization them, providing real-time feedback and answering questions on an ongoing basis for the General Directorate. - Delivery.
• Develop, review and maintain digital business solutions plans. - Planning
• Review & analyze users’ & business needs. Study & determine the right digital solutions that meet users’ needs & business strategies. - Digital Business Development.
• Search for the latest Emerging Technologies to find the best implementation for the innovative applications in the organization. Provide the needed technical recommendations & PoCs. - Enterprise Business Innovation.
• Vendor/third party assessments, selection, and overall management. - Supplier & Project Mgmt.
• Help to drive agile transformation efforts across multiple projects. - Agile Development.
• Conduct studies and research to discover new techniques necessary for improving customer experience. Organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers. CeX.
• Contribute to develop the organization strategy & set the KPIs for Digital Transformation sector. - Strategy Development.
• Seeking the Enterprise Solutions (ES) & the Emerging Technologies (ET) trends within Mission Critical (MC) fields for crisis management units in a national level. Lead the PoC stage & demo the solution for the decision makers. - ES Business Development.
• Manage deep GIS applications integration based on growing client demands. - GIS.
• Manage Development of a Comprehensive Emergency Management Platforms (CEMP) & Emergency Operation Centers (EOC). - Mission Critical (MC) Solutions.
• Manage Implementation for complex IT & ICT solutions on cloud, that need integrations with multi-systems; like Unified Communication Systems (UCS). - PoC Delivery.
• Assess market by comparing the companies’ products. Obtains product market share by working with sales GM to develop product sales strategies. - Product Management.
• Continuously improving for the processes to seek perfection, and eliminating the delivery variations to reduce defects and waste. - Organization Excellence.
• Develop project plans to monitor and track progress. Deliver customer requirements & manage changes to the project scope, schedule and cost. - Project Management.
• Guide and solve customer business challenges in a consultative way; helping to translate their business objectives into digital strategies by presenting the value of our solutions, including use cases & ROI. - Digital Transformation.
• Conducts Proactive Business Analysis to identify and act upon opportunities, building relationships with technology agencies and enterprise decision makers. - Partnerships.
• Contribute to build a long-term strategic vision and process of the Business Development sector, achieving the STC goals and 2030 Vision. - Strategy Development.
•• Worked in Business Solutions Department:
• The brig between the software development department & QA. Build, deploy, configure, integrate & audit the solutions’ CRs. - Configuration Management.
• Drive faster adoption, higher ultimate utilization and proficiency with the changes that impact employees. - Change Management.
• Non-permanent member of Change Control Board (CCB), studying CRs for approval. - Release Management.
• Second line support for MOI sectors, other clients and partners. - Incidents Management.
• Deliver customers’ needs and enhance the user experience. - Customer Satisfaction.
• Building strong relationships with stakeholders and partners, e.g. Microsoft and ELM companies. - Partnerships and PR.
• Regulations, Standards and Process verification with the organization’s entities. - Governance.
• Support IT Transformation strategy across all MOI sectors. - Digitization.
• Official Appraisal Team Member (ATM) for Capability Maturity Model Integration (CMMI) Institute, for process maturity assessment & validation. - Process Appraisal.
• Member of Software Engineering Process Group (SEPG). - SDLC Improvement.
• Support different partners to achieve the strategic goals of Presidency of State Security and 2030 Vision.
•• Worked in Services Delivery Framework (SDF) Department:
• Install, integrate, configure, troubleshoot and verify the telecom Location Based Services (LBS). - Value Added Services (VAS).
• Aligning business objectives with solution delivery and ensure that our customers maximize the value they are seeing from their investment. - Business Delivery.
• Guiding and Seeking new opportunities with Customers.
• Contributed in achieving mega projects for different customers: STC, Mobily and MOI.
•• Worked in Computer Science Department:
• Instructor for Software Engineering courses: Introduction to Computing, Java Programming I, and Web Engineering.
• President of the Innovation Committee.
•• Participated in two projects for MOI:
• Saher System: The Violations System, in Standards and Process QA.
• ID2 System: The Secure National ID, in Data Analysis and Mining.
• MS degree of Business Administration | College of Business Administration (CBA).
• BA degree of Software Engineering | College of Computer Sciences and Engineering (CCSE).