Abdulrhman Altayyar

Configured Fortinet firewalls, switches and access point to deploy.
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Working through the SAP system, specifically modules MM, PP and Retail.
●Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
●Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
●Create, modify and cancel items.
●Create, modify and place price offers.
●Create a product BOM.

Accurately determined support level required by gathering customer and technology information.
●Troubleshot operating systems, hardware and software problems to identify root causes.
●Gave first-line support to branches, factories and employees.
●Recommended and implemented configuration changes and system additions to optimise performance.
●Provided technical support throughout development phases of new products.
●Provided remote support for product functionality, maintenance and troubleshooting.
●Responded to incidents on-site, providing precise time estimations.
●Supported out-of-hours service by working unsociable hours on-call.