Telecommunications
International
مجموع سنوات الخبرة :9 years, 0 أشهر
VAS operation for SIM-OTA (Over the air).
* Platform 24/7 Monitoring & Escalating Alarms
* Daily System Checkup and performance evaluation for the system.
* Performance Management Reports on Daily, weekly and monthly basis.
* Troubleshooting, Rectification and closing TT for systems and network elements.
* Maintaining the SLAs and KPIs
* Prepare Activity and Rollback Plans for non-business days to make sure system and network availability.
* Deal with the issues and customer escalations
* Platform Upgradation and Maintenance
* Database tunning and optimization
* Report data collection and formulation
* Campaigns Management, execution, reports.
* Responsible to make all STC subscribers compatible for Roaming Module service.
* Create campaigns as per the customer requirements
* Download applets on the SIM as per the customer requirements
* Supervising the migration of SIM-OTA servers from an OLD to a NEW data center (Hardware Left and shift
supervising and stopping all the services and the software after that shut down the servers).
Technical Support (Working with Ministry of Labor and Social Development) on contract of International
Telecommunication Co. LTD (ITCL).
* Technical processing of computer (format, application update, software update ...).
* Solving the problems faced by computer users.
* Provide network access and connectivity with employees.
* Manage password validation and compliance with security standards.
* Manage addresses on the network.
* Maintain maintenance list and necessary repairs.
* Configure the domain settings and create a local network.
* Troubleshoot hardware (Laptops, Desktops and Printers).
Team Coordinator and supervisor (Working with National Water Company NWC) on contract of International
Telecommunication Co. LTD (ITCL).
* Manage violations procedure for 13 members in team.
* Daily, weekly and monthly reports on collected data.
* Prepare work plan
* Follow the violation process for the collected data
* Provide training for the team member
* Prepare manuals on violations training / violation procedure
Optimal Solution
Bachelor Degree in Software Engineering -Hashemite University – Jordan - Al-Zarqa 2014