IT Operations Support Supervisor
Royal Commission for Jubail and Yanbu
Total des années d'expérience :6 years, 1 Mois
Follow up TS team tasks (SLA).
Second level technical support.
Workshop management.
Monitoring team performance and developing feedback reports for management
Event management.
Projects management.
Stock control.
Communicating with clients and providing in-person and phone support.
Build and Train TS Team.
Analyze the business requirements of all departments to determine their technology needs.
Coordination with Vendors.
Preparation of the yearly estimated budget (PO, RFP, RFQ, ETIMAD Marketplace) and Monitor financial resources.
Provide training for COOP Students.
o Follow up team tasks.
o Second level technical support.
o Workshop management.
o Event management.
o Project management.
o Stock control.
o Preparation of the yearly estimated budget.
o Create weekly reports.
o Correcting errors if any and modifying the existing software.
o Upgrade interfaces by updating the hardware for better performance of the system.
o Prepare and maintain reports for each and every project handled.
o Monitoring equipment functioning to ensure system operation according to the specifications.
o Installing and manage various software systems.
o Install SSCM and deploy applications.
Install new hardware and software
Installing antivirus protection
Troubleshooting technology problems
replace parts as required
test and evaluate new technology