Operations & IT Coordinator
Petromin Corporation
Total years of experience :16 years, 6 Months
Ensure all IT related services are up and running in the factory to guarantee uninterrupted production.
Creation of new employee computer and email accounts, password resets, access permissions, VPN access, Wireless Access etc.
Incident management through Footprints system used to escalate issues to GREIF IT in Belgium and the U.S.
Installation and support for all computer hardware and IT infrastructure systems including but not limited to servers, routers, switches, CPU towers, notebooks, printers, access control systems, wireless systems etc.
Coordination with GREIF IT Support, Belgium, for tasks requiring approval such as new switch additions, activation of new hardware and services, etc.
Procurement, installation and configuration of all IT related equipment through local suppliers.
Backup and restore of information.
Work with different departments in the hotel to ensure all IT systems in the hotel are up and running.
Coordinate with external support with issues related to proprietary hardware and software.
In-person and remote IT support for end users during working hours and on-call support during emergencies.
Daily backup of server information on HP tape drives through Symantec Backup.
Support for all IT systems including, punch machines, printers, desktop and laptop computer systems, network switches and hubs etc.
Troubleshooting and resolution of network related issues such as no connectivity, incorrect VLAN assignment etc.
Assistance and support for wireless and wired guest internet services.
Provide on call IT support for Ma’aden Gold employees on Sukhaybarat and Bulgha mining sites.
Solve PC, Laptop, Network related, and printer issues within agreed SLA.
Handle both sites and ensure IT systems are up and running on both locations.
Maintenance of server infrastructure on site and liaison with Jeddah office in case need arises.
Create and regularly update inventory of all IT equipment through online software database.
Issue and Receive IT equipment through standard procedure and required approvals.
Perform routine backup through tape drives and ensure smooth running of server hardware and software.
Installation and first time setup of mobile gadgets and notebooks of all makes and models.
Complete setup of iPhone, iPad, Android Mobile Devices and Laptops.
Locate and fix IT issues in support boundary within SLA and liaise with upper level teams for issues out of support boundary.
On-demand installation of supported applications and troubleshooting thereof.
Provide Level 2 Support to IBM Users in the US. Issues include Lotus Notes Client, VPN Support, Wireless Networking and Basic Computer hardware issues. PGP and Disk Encryption are also supported.
Provide IT-support to around 80, 000 HSBC employees based in the United Kingdom and Hong Kong.
Scope includes first line software support for more than 5000 applications in the banking sector such as IBM Lotus Notes, Citrix, Internet Explorer, Browser Main Menu, Compass, etc. and other remote connection applications.
The task involved configuration of dialup as well as broadband modems, wireless routers and their troubleshooting.
The routers and gateways dealt with are Linksys, Netgear, Belkin, D-Link and 2-wire HomePortals.
Router configurations include configuration of wired and wireless connections, encryption and related troubleshooting.
Secured 74.9%
Secured an A grade and a 498 rank at International level in the International Level English Proficiency and General Knowledge Test conducted by Central Institute for Proficiency in English Language (CIPEL) during the year 1996 – 97.