Senior Client Relationship management.
IKEA
Total years of experience :6 years, 7 Months
• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the Store.
• Training of new agents and introduction to the team.
• Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
• Ensuring the database is segmented effectively for targeted marketing activities.
• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• Provide social media strategic guidance across platforms, including corporate, programming, personality
and ad-hoc profiles Work closely with editorial, programming, project and customer care teams to ensure integrated communications across channels
•As a call center agent it’s a must to Offering existing customers continued service on their Radio Subscription
• Provide high quality and efficient sales presentations to SXM customers
• Maintain, at a minimum, target levels of sales, productivity and performance
• Document customer interactions and account resolutions
• Contribute to the team environment by assisting fellow employees and participating constructively in team meetings
• Processed credit cards payments for orders and managed accounts receivables.