عبدالرحمن محمد الجيلاني

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• Review, maintain and develop policies and procedures which support AFAD needs and strategic objectives

• Develop, manage and review the strategic direction of my Area for the next three years

• Keep abreast of emerging trends in technology and their potential implications on AFAD goals and objectives

• Plan staff training and development by building the Individual Development Plans and track the progress as per the plan

• For locals, plan and execute special development plans for fast enablement

• Manage the day to day operations of the AFAD functions for the following Departments:
• Win Server Management Team
• Network Management Team
• IBM Server Management Team

• Lead, organise and manage staff of 25 engineers and service partners in the delivery of AFAD services

• Anticipate the impact of change and support AFAD through periods of transition

• Develop & implement effective operational performance measures trough defining measurable KPIs

• Negotiate systems enhancement priorities.

• Participate in internal and external audits, evaluate and implement findings

• Provide services in an effective, efficient, secure and cost effective manner

• Manage network workplace and servers infrastructure in an expanding outsourcing environment

• Ensure the integrity of the technical infrastructure and systems architecture

• Evaluate and report on the effectiveness of the current and new architecture against possible alternatives with Technical Design Team and Security Office.


• Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly

• Manage, evaluate and ensure security concerns for AFAD are addressed by addressing all Vulnerability

• Manage, monitor and review the relationships with vendors (Cisco, HP, EMC, ect) and ensure that high levels of service are received and maintained

• Participate in contract negotiations and various service level agreements

• Managing a team of 11 members responsible for Wintel, Virtualization, Storage and Hardware support

• Assigning yearly KPI targets to the team members

• Preparing operational documents, daily workloads for staff & coordinating the daily allocation of work.

• Motivating the team to achieve high standards and KPI targets.

• Dealing with other teams and resolving problems and issues which arise
.
• Mentoring and training up junior and new staff.

• Monitoring & reporting on standards & performance targets.

• Arranging & chairing weekly team meetings, focusing on targets & achievements.

• Ensuring all administrative and IT records are entered and updated correctly.

• Handling ITIL processes, incident management, problem management, change management and Release Management for the team

• ITIL process Release Management owner for AFAD.

• Working with the subject matter experts to make sure that availability and performance of critical infrastructure services like Active Directory, Microsoft Exchange, Microsoft Lync, VMware and Storage.

• Managing Anti-Virus solutions using MacAfee EPO Servers and Altiris Deployment solution.

• Managing patch management infrastructure using Windows Server Update Services (WSUS)

• Responsible for capacity-planning and performance fine tuning in windows infrastructure services and application platforms.

• Provide escalation support to remote managed services team on Operating system, Servers and Active Directory-related issues

• Actively involved in new Projects from design stage to until signoff.

• Involved in the recruitment of new staff

• Presently managing critical Services like Active Directory, and providing support to end users.

• Provide escalation support to remote managed services team on Operating system, Servers and Active Directory-related issues.

• Responsible for capacity-planning and performance fine tuning of enterprise customers Directory Services infrastructure and application platforms.

• Administrating Active Directory and Configuring DNS, File Server, FTP server, WSUS Servers and other application servers.

• Managing and designing customer virtual environment using VMware ESX 4.1.

• Working knowledge in SAN and implementation of cluster servers and SAN storage system.

• Designing and installing Windows 2003, 2008 Servers and Application Servers.

• Troubleshooting various issues in cluster and load balancing environments.

• Analyzing the root cause and providing best solution for critical problems; coordinating with appropriate group for quick resolution of problems.

• Actively involved in Projects and Implementation of servers and technologies.

• Working on Demand management with Project Management Office.

• Managing Anti-Virus solutions using MacAfee Epo servers and Altiries Patch management servers

MAJOR PROJECTS :
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• A team leader in the “Server Farm
& Storage Refresh Project” which incorporates the latest technologies; Blade Server Technology, VMware, Windows 2008 Server OS, HP SAN LAN, Domain Migration from GAMCO to ADAT, Migration of various critical aviation related application servers, Printserver, WSUS server, users & computer migration, Designing of the NEW Active Directory structure with streamlined Group Policies

• An active member in the committee
For choosing a robust “Telecom Server” to support 2000 user, voice mail, call logging, 3 applications, special network card .

• A team member in the “PC Refresh”
Project; involved replacing 800 old PC’s & deploying all required software + images.

• A team member in the complete IT
Infrastructure restructure Project preparation; including SLA’s preparation, meeting customers (department users), meeting vendors, choosing the right solutions to meet the business needs, ..Etc.

• Actively involved in the project of selecting
a proper “Help Desk” solution that suites the current environment & fulfills its needs .

• Actively involved in formulating the overall
IT Policy for the company in addition to all the policies to be applied on user / computer accounts in order to comply with the company production objectives.