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تم إلغاء حظر المستخدم بنجاح
عبدالرحمن محمد الجيلاني, Head of Infrastructure & Operations

عبدالرحمن محمد الجيلاني

Head of Infrastructure & Operations·Nawah Energy Company

الإمارات العربية المتحدة

بكالوريوس, Management Information System

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 2 أشهر

Head of Infrastructure & Operations

يناير 2015 - حتى الآن

Nawah Energy Company

أبو ظبي، الإمارات العربية المتحدة

يناير 2015 - حتى الآن

soon

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
تكنولوجيا المعلومات

Operation Area Manager

يناير 2014 - ديسمبر 2014

C4 Advanced Solutions

أبو ظبي، الإمارات العربية المتحدة

يناير 2014 - ديسمبر 2014

• Review, maintain and develop policies and procedures which support AFAD needs and strategic objectives

• Develop, manage and review the strategic direction of my Area for the next three years

• Keep abreast of emerging trends in technology and their potential implications on AFAD goals and objectives

• Plan staff training and development by building the Individual Development Plans and track the progress as per the plan

• For locals, plan and execute special development plans for fast enablement

• Manage the day to day operations of the AFAD functions for the following Departments:
• Win Server Management Team
• Network Management Team
• IBM Server Management Team

• Lead, organise and manage staff of 25 engineers and service partners in the delivery of AFAD services

• Anticipate the impact of change and support AFAD through periods of transition

• Develop & implement effective operational performance measures trough defining measurable KPIs

• Negotiate systems enhancement priorities.

• Participate in internal and external audits, evaluate and implement findings

• Provide services in an effective, efficient, secure and cost effective manner

• Manage network workplace and servers infrastructure in an expanding outsourcing environment

• Ensure the integrity of the technical infrastructure and systems architecture

• Evaluate and report on the effectiveness of the current and new architecture against possible alternatives with Technical Design Team and Security Office.


• Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly

• Manage, evaluate and ensure security concerns for AFAD are addressed by addressing all Vulnerability

• Manage, monitor and review the relationships with vendors (Cisco, HP, EMC, ect) and ensure that high levels of service are received and maintained

• Participate in contract negotiations and various service level agreements

مجال الشركة:
الفضاء
الدور الوظيفي:
تكنولوجيا المعلومات

Team Leader ( Server Windows Team )

مايو 2012 - يناير 2014

C4 Advanced Solutions

أبو ظبي، الإمارات العربية المتحدة

مايو 2012 - يناير 2014

• Managing a team of 11 members responsible for Wintel, Virtualization, Storage and Hardware support

• Assigning yearly KPI targets to the team members

• Preparing operational documents, daily workloads for staff & coordinating the daily allocation of work.

• Motivating the team to achieve high standards and KPI targets.

• Dealing with other teams and resolving problems and issues which arise
.
• Mentoring and training up junior and new staff.

• Monitoring & reporting on standards & performance targets.

• Arranging & chairing weekly team meetings, focusing on targets & achievements.

• Ensuring all administrative and IT records are entered and updated correctly.

• Handling ITIL processes, incident management, problem management, change management and Release Management for the team

• ITIL process Release Management owner for AFAD.

• Working with the subject matter experts to make sure that availability and performance of critical infrastructure services like Active Directory, Microsoft Exchange, Microsoft Lync, VMware and Storage.

• Managing Anti-Virus solutions using MacAfee EPO Servers and Altiris Deployment solution.

• Managing patch management infrastructure using Windows Server Update Services (WSUS)

• Responsible for capacity-planning and performance fine tuning in windows infrastructure services and application platforms.

• Provide escalation support to remote managed services team on Operating system, Servers and Active Directory-related issues

• Actively involved in new Projects from design stage to until signoff.

• Involved in the recruitment of new staff

مجال الشركة:
الفضاء
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Server Engineer

أغسطس 2009 - مايو 2012

C4 Advanced Solutions

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2009 - مايو 2012

• Presently managing critical Services like Active Directory, and providing support to end users.

• Provide escalation support to remote managed services team on Operating system, Servers and Active Directory-related issues.

• Responsible for capacity-planning and performance fine tuning of enterprise customers Directory Services infrastructure and application platforms.

• Administrating Active Directory and Configuring DNS, File Server, FTP server, WSUS Servers and other application servers.

• Managing and designing customer virtual environment using VMware ESX 4.1.

• Working knowledge in SAN and implementation of cluster servers and SAN storage system.

• Designing and installing Windows 2003, 2008 Servers and Application Servers.

• Troubleshooting various issues in cluster and load balancing environments.

• Analyzing the root cause and providing best solution for critical problems; coordinating with appropriate group for quick resolution of problems.

• Actively involved in Projects and Implementation of servers and technologies.

• Working on Demand management with Project Management Office.

• Managing Anti-Virus solutions using MacAfee Epo servers and Altiries Patch management servers

مجال الشركة:
الفضاء
الدور الوظيفي:
تكنولوجيا المعلومات

Domain Administrator & senior Coordinator

أبريل 2007 - أغسطس 2009

Etihad Airways Engineering(ex: ADAT)

أبو ظبي، الإمارات العربية المتحدة

أبريل 2007 - أغسطس 2009

MAJOR PROJECTS :
================

• A team leader in the “Server Farm
& Storage Refresh Project” which incorporates the latest technologies; Blade Server Technology, VMware, Windows 2008 Server OS, HP SAN LAN, Domain Migration from GAMCO to ADAT, Migration of various critical aviation related application servers, Printserver, WSUS server, users & computer migration, Designing of the NEW Active Directory structure with streamlined Group Policies

• An active member in the committee
For choosing a robust “Telecom Server” to support 2000 user, voice mail, call logging, 3 applications, special network card .

• A team member in the “PC Refresh”
Project; involved replacing 800 old PC’s & deploying all required software + images.

• A team member in the complete IT
Infrastructure restructure Project preparation; including SLA’s preparation, meeting customers (department users), meeting vendors, choosing the right solutions to meet the business needs, ..Etc.

• Actively involved in the project of selecting
a proper “Help Desk” solution that suites the current environment & fulfills its needs .

• Actively involved in formulating the overall
IT Policy for the company in addition to all the policies to be applied on user / computer accounts in order to comply with the company production objectives.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

AL Ain University of Science and Technology

ديسمبر 2011

ديسمبر 2011

بكالوريوس، Management Information System

الإمارات العربية المتحدة

Emirates College of Technology

ديسمبر 2007

ديسمبر 2007

دبلوم، IT & Business Administration

الإمارات العربية المتحدة

Higher Colleges of Technology

ديسمبر 2005

ديسمبر 2005

دبلوم، studied IT in HCT

الإمارات العربية المتحدة

Skills

IT Infrastructure
Expert
IT Infrastructure
Expert
Project Plans
Expert
Project Plans
Expert
Disaster Recovery
Expert
Disaster Recovery
Expert
Operations Management
Expert
Operations Management
Expert
ITIL
Expert
ITIL
Expert
Project Implementation
Expert
Project Implementation
Expert
Infrastructure & Operations
Expert
Infrastructure & Operations
Expert
ISO/IEC 2000-12011
Intermediate
ISO/IEC 2000-12011
Intermediate
Getting Things Done Efficiently and Effectively
Expert
Getting Things Done Efficiently and Effectively
Expert
Technical Design
Expert
Technical Design
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Strategic Planning
Intermediate
Strategic Planning
Intermediate
Technical Leadership
Expert
Technical Leadership
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Project Plans
Expert
Project Plans
Expert
Disaster Recovery
Expert
Disaster Recovery
Expert
Operations Management
Expert
Operations Management
Expert
ITIL
Expert
ITIL
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

WorldSkills International

Expert - IT Network Systems Administration

January 2011

Chief Expert - IT Network Systems Administration

GCC skills

January 2013

Chief Expert - IT Network Systems Administration

Emirates Skills

January 2010

التدريب و الشهادات

الشهادات
Virtualization Administrator on Windows Server 2008 R2 (MCITP )
Microsoft Certified Technology Specialist (MCITP) Windows Server 2008
Lead Auditor in Information Technology Service Management ISO/IEC 2000-12011
Lead Auditor in Information Security Management Systems ISO/IEC 27001-2013
Lead Auditor in Information Security Management Systems ISO/IEC 27001-2005
ITIL V3 Operational Support & Analysis (OSA)
Cisco Certified Network Associate (CCNA)
Certified Professional in IT Infrastructure Library (ITIL v3)
Certified Data Center Specialist (CDCS)
Certified Data Center Professional (CDCP)