عبدالرحمن المجبل

Job title: Operations Manager
Employer: Imdad Al-Ata Company
Duration: 3 months
Job Summary:
Oversee all daily operations at the company, making sure they're done with the highest quality and efficiency, while sticking to approved policies and procedures, and helping to improve overall performance and cut operating costs without affecting service levels.
Duties and Responsibilities:
• Manage daily operations and ensure they run efficiently.
• Coordinate between different departments to ensure integrated and harmonious performance.
• Monitor key performance indicators (KPIs) and analyze operational reports.
• Make recommendations to improve operations, reduce waste, and increase productivity.
• Supervise work teams and monitor their compliance with procedures and policies.
• Ensure that work is carried out in accordance with professional standards, safety, and quality.
• Contribute to the preparation of short- and medium-term operational plans.
Job Title: Deputy Director of Project Management
Employer: Imdad Al-Ata Company
Duration: 9 months (To date)
Job Summary:
Contribute to leading project management and overseeing its implementation with efficiency and quality by supporting the project manager in planning, implementation, and follow-up, ensuring that objectives are achieved within the specified time and budget, and working to improve project management methodologies and techniques.
Duties and Responsibilities:
• Support the project management director in preparing work plans and distributing tasks to technical teams.
• Oversee project implementation and follow up on adherence to schedule and budget.
• Continuously coordinate with customers, suppliers, and stakeholders to resolve obstacles.
• Follow up on technical and administrative performance reports and submit them to senior management with the necessary recommendations.
• Monitor the application of quality and safety standards at all stages of implementation.
• Develop work methods and update manuals and procedures to improve project management effectiveness.
• Participate in evaluating the performance of work teams and contribute to improving their efficiency.

Branch Manager - Remittance Department
Employer: Arab national Bank
Department: Remittances/Banking Operations
Location: \[Dammam\]
Job Objective:
To fully supervise the management and organization of all remittance department activities within the branch, ensure the provision of efficient and high-quality money transfer services (local and international), in full compliance with internal policies and procedures, enhance customer satisfaction, and achieve the bank's operational and financial objectives.
Key Tasks and Responsibilities:
1. Administrative and Technical Supervision:
• Manage and direct the remittance department team.
• Monitor performance and evaluate employee efficiency in executing transfer operations.
2. Supervision of Remittance Operations:
• Ensure that all local and international remittances are executed accurately and quickly.
• Approve financial transactions according to the powers granted.
3. Compliance and control:
• Ensure the department's compliance with all laws and regulatory instructions (such as the Saudi Arabian Monetary Agency and anti-money laundering laws).
• Monitor operations to detect any unusual or suspicious activities.
4. Customer Service:
• Handle customer inquiries and complaints related to transfers.
• Enhance service quality and provide effective and quick solutions.
5. Achieving Goals:
• Work to achieve the branch's targets in terms of remittance volume and revenue.
• Develop marketing plans to attract new customers to remittance services.
6. Process improvement:
• Develop and improve work procedures to increase efficiency and reduce errors.
• Coordinate with general management to implement new systems and policies.
7. Reporting:
• Prepare periodic reports on the performance of the remittance department and analyze data to monitor progress.

Head Teller
Employer: Albilad Bank
Department: Branches/Banking Operations
Location: \[Dammam\]
Job Objective:
To supervise the daily operations of the tellers department within the branch to ensure high efficiency and accuracy, and to ensure that banking services are provided to customers in accordance with the highest quality standards and compliance with banking regulations and policies.
Key Duties and Responsibilities:
1. Supervise tellers:
• Organize and distribute daily tasks for the teller team.
• Monitor teller performance and ensure compliance with policies and procedures.
2. Financial control:
• Review and reconcile cash balances at the end of each business day.
• Approve large or exceptional cash transactions.
3. Customer service:
• Handling complaints or inquiries related to cash services.
• Providing support to customers in carrying out financial transactions.
4. Compliance and risk:
• Ensuring that all operations comply with internal policies and regulatory requirements (e.g., the Monetary Agency).
• Reporting any suspicious activities in accordance with anti-money laundering procedures.
5. Training and Development:
• Training and mentoring new cashiers.
• Improving team efficiency through continuous feedback and periodic evaluations.
6. Reporting:
• Prepare daily and weekly reports on cash flow and operations.

Customer Service Representative
Employer: Saudi Telecom Company (STC)
Department: Customer Service Centers / Customer Experience
Location: \[Riyadh\]
Job Purpose:
To provide an exceptional customer experience by welcoming customers at service centers, meeting their needs with a high level of professionalism, handling inquiries and complaints, and ensuring customer satisfaction in line with STC's standards of quality and speed.
Main Duties and Responsibilities:
1. Welcoming customers:
• Receiving customers at the service center in a professional and friendly manner.
• Listening carefully to their needs and determining the type of service required.
2. Providing services:
• Performing all service-related operations (opening lines, transferring ownership, upgrading packages, issuing SIM cards, internet services, etc.).
• Explain the products, offers, and plans that are right for each customer.
3. Resolving issues and inquiries:
• Handle complaints and inquiries professionally and effectively.
• Escalate complex cases to the relevant departments when needed.
4. Updating data:
• Accurately enter and update customer data in the electronic system.
• Ensure that identities and official requirements are documented in accordance with company policies and the Communications Authority.
5. Achieve performance goals:
• Commit to individual and team performance targets (e.g., service speed, customer satisfaction, number of daily operations).
• Work as a team to achieve the center's overall results.
6. Commitment to policies:
• Follow standard operating procedures and information security policies.
• Adhere to official attendance and departure times and be courteous in your interactions.

VIP Customer Service Representative
Employer: Zain KSA
Department: Customer Experience - VIP Customer Service Department
Location: \[Dammam\]
Job objective:
To provide an exceptional and personalized experience for VIP customers by efficiently and quickly meeting their needs and building long-term relationships that enhance customer loyalty and satisfaction, in line with Zain's highest standards of quality and privacy.
Key Tasks and Responsibilities:
1. VIP Customer Service:
• Receive and welcome VIP customers in a sophisticated and professional manner.
• Execute customer requests with high efficiency (opening lines, upgrading packages, managing accounts, roaming services, etc.).
• Provide immediate and effective solutions to any problems or inquiries.
2. Personalized experience:
• Provide a personalized customer experience tailored to each customer's preferences.
• Follow up on special customer cases and proactively communicate to resolve any challenges.
3. Achieve performance standards:
• Achieve service performance indicators such as customer satisfaction level, response time, and number of transactions completed.
• Maintain a high level of confidentiality and professionalism when handling customer data.
4. Support relationships and build loyalty:
• Strengthen the relationship between the customer and Zain by recommending the most suitable services and offers.
• Collaborate with marketing and sales teams to provide exclusive and distinctive offers to VIP customers.
5. Prepare reports and documentation:
• Accurately record all interactions with customers in the system.
• Prepare periodic reports on customer complaints, suggestions, and areas for improvement.

Logistics Coordinator
Employer: Rawabi Geoservices
Department: Logistics / Operational Support
Location: \[Dammam\]
Job Objective:
Coordinate and manage all logistics activities to ensure the timely delivery of equipment, materials, and services to work sites, in full compliance with safety procedures, operational standards, and customer requirements.
Key Tasks and Responsibilities:
1. Logistics Coordination:
• Organize the movement of shipments and equipment to and from field locations (onshore/offshore).
• Coordinate with suppliers and transport companies to ensure that appropriate means of transport are available on time.
2. Document Preparation:
• Prepare and review shipping documents, delivery orders, movement permits, and related invoices.
• Ensure compliance with all customs and security regulations.
3. Warehouse and inventory management:
• Track inventory levels of materials and equipment.
• Coordinate with the warehouse department to ensure that the materials required for projects are available.
4. Communication with relevant parties:
• Work with operational departments and field supervisors to determine daily logistics needs.
• Coordinate with the procurement team to ensure timely delivery.
5. Problem solving:
• Deal with any delays or problems in the supply chain and find quick and effective solutions.
• Report any emergencies or delays that affect operations.
6. Performance improvement:
• Analyze logistics operations and suggest improvements to reduce costs and increase efficiency.
• Apply best practices in logistics and transportation management.
7. Compliance and regulations:
• Ensure compliance with company safety and quality procedures.
• Maintain accurate records of all logistics operations.