عبد الرحمن الشطي

• Conduct analytical research on public policies, governance
issues, and national development priorities to support
strategic decision-making.
• Prepare policy briefs, reports, and evidence-based
recommendations for senior leadership.
• Monitor regional and international political developments and
assess their potential impact on national planning objectives.
• Collaborate with government entities and internal
departments to collect data, evaluate programs, and
contribute to long-term strategic plans.
• Assist in drafting inputs for national development frameworks,
performance indicators, and policy reviews.
• Support workshops, meetings, and consultations by providing
research insights and presenting findings when required.

• Analyze regional talent and competitor hiring trends.
◦ Manage mass recruitment through job boards.
• Pre-screen and present shortlisted CVs to hiring managers.

Analysis of regional talent pool and competitor hiring trends manage mass recruitment of all vacancies on recruitment management system and external job boards. search, pre-screen and present shortlisted CVs to hiring manager. maintain relationships with external recruitment agency for mass recruitment. manage interview schedules for both local and overseas candidates. prepare offer letters. arrange and plan specific recruitment trips and submit timely reports. salary negotiations for certain levels. preparing employment offers. conduct orientations sessions to new joiners

Answer all inbound calls from clients and other external/internal parties within corporate office and business units in an efficient and professional manner. Refer clients complaints to the concerned department to ensure complaints are resolved in a timely manner within stipulated timeline with high efficiency and effectiveness. in order to minimize issues in the future. update the call center filing system with all customers complaints on timely basis to ensure a fast retrieval of information as and when required. develop, maintain and update clients files with their latest information in terms of address, telephone number, company name, etc.

• Maintain and update client files with current information

Identify and assess customers needs to achieve satisfaction. Utilize available resources to offer precise information in a clear and concise manner. Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results. Keep records of customer interactions, process customer accounts and file documents. Collaborate with the managers to stay informed about changes in company rules and new projects. Understand client requirements to identify and resolve any shortcomings or flaws in a product.

solutions.