Head of Partnerships
Al Rajhi Takaful
Total years of experience :19 years, 2 Months
- Managing :Sales, service and relationship .
- Managing a portfolio of approximately 600 million riyals .
• Manages 120 employees in the following departments: Medical Help Line, Motor Help Line, Sales and Renewal.
• Achieved 25 Million Saudi Riyals in Sales in 2013 with an increase of 50% in Sales compared to 2012.
• Increased renewal win ratio of policies by 12% in 2012, compared to 2011.
• Managed to maintain the quality of the employees’ performance by achieving an average service level of 93% in 2013 for 1 Million and 200 Thousand phone calls.
• Developed emergency plan for the call center to insure continuing the service in case of emergencies.
• Created new lines for major clients to maintain high quality of service.
• Restructured the call center to capitalize on the resources and to increase the quality of the services provided by the helpline.
• Was the Project Manager of the project: “Activate Marketing Representative Channel and Increase Productivity” and was successful to increase productivity by 50%
• Provide support and development for all sales channels all around the kingdom.
• Analyze marketing data and provide results to sales channels to develop their sales.
• Responsible of marketing representatives’ performance and production.
• Supervise 10 branches and responsible for their daily operation, hiring, sales, communication with other departments, complaints and provide all needed support.
• One of the branches achieved top sales around the Kingdom (among 90 other branches) for 2 years consequently (2008 & 2009)
• Supervises the Sales and Customer Services of 15 call center agents.
Customer Services & Sales
Training for 3 months .
Business Administration
•Professional Insurance Certificate (PIC)
Diploma- Electric Engineering