Managing Director
Think Smarter Business DMCC
Total des années d'expérience :20 years, 0 Mois
Key Responsibilities:
• Communicate and maintain trust relationships with customers, business partners and authorities
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Working closely with customers to understand and capture requirements.
• Ensuring that the company’s products/services can deliver on the customer’s requirements.
• Replying to customers following requests for information and proposal requests.
• Presenting proposals to customers.
• Producing detailed costings for customers and ensuring the contract is profitable.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
Key Responsibilities:
• Rendering effective solutions by evaluating client’s business, environment and technical architectural gaps.
• Managing issues related to functional specifications, project designing, developing, testing, troubleshooting and debugging the application.
• Interacting with clients for finalizing product specifications and other SLA parameters.
• Optimizing resource utilization through scheduling of project/ resources and task allocation to team members.
• Identifying and removing potential performance bottlenecks for enhancing operational efficiency.
• Collaborating with various support teams in seamlessly delivering assigned projects across diverse business areas.
• Organizing workshops for collating business requirements from customers pertaining to designing and implementing Assyst system for clients.
• Conducting tests for clients during the implementation phase. Maintaining updated documentation aligned to various project phases.
• Imparting project related trainings to team members aimed at accomplishing seamless project implementation.
Major Projects Handled under Axios Systems:
• Abu Dhabi Judicial Department, EMAAR, Al Hilal Bank in UAE
• Saudi Hollandi bank, Bank Al Bilad, Advanced Electronics Company in Saudi Arabia
• Bank Muscat in Oman
• Arab Bank in Jordan
Key Projects to Credit:
• Implementing ITSM Solution encompassing service desk, incident management, problem management, change management, release management, service level management and configuration management for the IT department of ADMA, Abu Dhabi, and UAE using IBM Maximo ITSM through a team of 10 members in a span of 3 months.
• Implementing EAM (Enterprise Asset Management) to monitor costs and activities for maintaining transportation assets of Road and Transportation Authority - Public Transportation Agency, Dubai, UAE using IBM Maximo version 6 Transportation Module through a team of 20 members in a span of 2 years.
• Implementing EAM (Enterprise Asset Management) to monitor the costs and activities for maintaining transportation assets of Road and Transportation Authority - Dubai Metro, Dubai, UAE using IBM Maximo version 7 through a team of 20 members in a span of 1 year.
Highlights: • Acquired significant exposure in catering to major clients like ADMA, Road and Transportation Authority - Public Transportation Agency and Dubai Metro, Dubai, UAE.
Key Responsibilities:
• Designed and managed workshops for setting up new ITIL based processes in IBM Maximo (TSRM, TAMIT) and configuring IBM Maximo.
• Collaborated with clients in conducting testing and QA on new solutions.
• Organized gap analysis sessions for evaluating customer business processes and finalizing accurate designs related to MAXIMO solution encompassing modules like IT service management, work management, asset management, inventory management, purchasing and financial management.
• Prepared and obtained customer approval on functional specification document post rectification of gaps.
• Acquainted customers on various modules by organizing specialized trainings aligned to module requirements.
• Defined and implemented workflows in MAXIMO and rendered implementation consultancy to customers.
• Maintained updated project documentation and interacted with customers on project related issues.
My Responsibilities are providing consultation and implementation to different customers of various environments. These projects are mainly concerned with Service Desk and Service Management.
Worked on ITIL implementation project. The implementation included:
A. Service Support Processes:
1. Configuration Management Process
2. Change Management Process
3. Release Management Process
4. Incident Management Process
5. Problem Management Process
6. Service Desk (Function)
B. Service Delivery process:
1. Service Level Management Process
Implemented several Service Desk projects mainly on CA Unicenter ServicePlus Service Desk. These projects include, in addition to the basic implementation and configuration, deep customization to fit customer’s requirements and available process flow and operation.
Service Desk Skills (CA Unicenter ServicePlus ServiceDesk):
• ServiceDesk System Design
• ServiceDesk System analysis
• Software Implementations & Customization (using HTML, Java Script, Magic Lang.)
• Helpdesk System Reports (MS Access)
• Integration between ServiceDesk and Microsoft Exchange, Active Directory)
• Prepare the projects documentation(Proposal, Scope Of Work, Work Plane, Project Plan)
• Present the required unicenter Servicedesk Technical presentation
• Manage the ServiceDesk implementation team.
• Assist Sales department with Demo, Trial and Pilot when needed
This certification is an international one given by CompTIA and is concerned with hardware and software maintenance in addition to building networks.
