عبدالرحمن الجاهوش

• Installed, configured, and tested MPLS International circuits, delivering robust MPLS L2VPN and L3VPN solutions.
• Created new VRF instances for MPLS VPN data customers on the Zajil MPLS network, enhancing network segmentation and performance.
• Managed and configured PE routers, including Cisco and Juniper NCS and MX series, ensuring optimal routing and connectivity.
• Led migration projects, successfully transitioning clients to upgraded network infrastructures with minimal downtime.
• Configured and troubleshot both PE and CPE devices for Corporate and SMB clients, utilizing Cisco and Alcatel DSLAMs to meet diverse requirements.
• Deployed Cisco Catalyst access and enterprise series switches, improving network reliability and performance.
• Resolved all customer LAN issues efficiently, enhancing overall client satisfaction and network stability.

• Led the resolution of all network security issues, ensuring robust configurations and comprehensive systems security monitoring.
• Enhanced security systems through proactive maintenance and timely updates, significantly improving overall performance.
• Successfully implemented new releases and versions of security systems, ensuring they meet the latest industry standards.
• Conducted regular preventive checks, maintaining optimal operating conditions tailored to specific organizational needs.
• Performed thorough log reviews and follow-ups, verifying system security and operational integrity.
• Generated detailed summary reports to communicate security status and improvements to stakeholders, fostering informed decision-making.

• Demonstrated strong technical problem-solving skills to deliver 2nd level support for corporate products including Internet, Data, WiMAX, VOIP, E1, DNS Domains, and Email/Web services.
• Expert in troubleshooting advanced networking technologies such as VLANs, VTP, VPN, Tunneling, NAT, DHCP, ACLs, Route Maps, and redundant networks (HSRP/VRRP).
• Actively provided 2nd level support to NOC engineers, enhancing overall team efficiency.
• Successfully diagnosed and resolved complex network issues, ensuring minimal downtime and optimal performance.
• Leveraged effective methodologies to lead a Technical Support Center (TSC) team, preparing for a transition to a Senior Network Engineer role.

• Supported customers promptly to resolve WLAN and LAN issues, enhancing overall user satisfaction.
• Achieved Service Level Agreements (SLAs) consistently, ensuring client expectations were met or exceeded.
• Provided remote technical assistance to field teams, facilitating seamless field operations without compromising network health.
• Implemented, maintained, designed, and enhanced network connectivity, contributing to improved network performance.
• Delivered reliable internet, data, and voice services to subscribers, ensuring high availability and customer satisfaction.
• Conducted first-level support, performing wireless signal troubleshooting and effectively coordinating with technical teams.