IT Engineer
Al Mulla Group
Total years of experience :12 years, 4 Months
Providing desktops and laptops to users with necessary software configurations.
- Support for managing VPN clients and MS Outlook connections with the exchange server.
- Handled projects like “Laptop Desktop Refreshment”, MS Office Upgrade.
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Talking staff or clients through a series of actions to help set up systems or resolve issues.
- Replacing parts as required.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
-Conducting electrical safety checks on computer equipment.
