Network Engineer
MeduNet
مجموع سنوات الخبرة :14 years, 5 أشهر
Ensuring that Information Security Management System (ISMS) is being deployed properly in the NOC department.
Ensuring MeduNet Datacenter is to be complied with ISO 27001 standards.
Managing the overall information systems security program in the organization.
Responsible for developing the information system security policies, standards and guidelines.
Configure and Troubleshoot Cisco Routers, Switches and Access points.
Undertook troubleshooting of network connectivity problems and day-to-day operations
Provide technical support to the staff of over 150 users.
Assembled, configured, installed, tested and repaired computer hardware and software.
Configure Hardware and upload Software, Debugging any problems
Support users remotely
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Respond to inquiries from clients and help them resolve any hardware or software problems
Notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
Responsible for incident management process Providing 24x7 first line support.
Monitoring of alarms and trouble tickets.
Monitoring of network events as escalated and reported by end users.
Run Diagnostics on network equipment & fault Isolation.
Updating trouble tickets with accurate diagnostic information.
Improve Issue resolution at First Line of support
Escalate faults to Second Line Support where necessary with relevant/ needed information updated in tickets.
Provide alarm correlation inputs to NMS team for alarm optimization.
Responsible for Monitoring Capacity utilization against thresholds.
Reporting & Analytics on Trouble Ticket trending
Identifying repeat incidents & creating problem records Interfaces.
Escalating unresolved faults. For follow up on open Trouble Tickets. For ensuring resolution details are updated in Trouble Tickets.
Edit position Technical Support Engineer.
- Provide support for end users (local and remote), focusing on individualized customer service of a high-standard professional level.
- Diagnose and resolve technical hardware and software issues such as computers, phones and peripherals.
- Update the User Support ticketing system with any modifications, changes and the present status of a ticket.
- Using Remedy Support Ticketing System to Follow up and estimate Resolution on Time. - Maintain communications with the User Support lead in a timely manner.
- Using Active Directory to Reset Domain Passwords for the Current Users
- Monitor and manage system alerts and notifications, and respond accordingly through service tickets.
- Installation and configuration of workstations
- Configure users in a Microsoft Domain Environment
- Basic remote access solution implementation and support: VPN, and Terminal Services - Install and configuration of a variety of Line of Business Applications - Support print quality and printer networking issues.
- Following diagrams and written instructions to repair a fault or set up a system.
Create support tickets using Manage Engine web based ticketing system to accurately document files.
Responsible for assisting our Network team with monitoring.
Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.
Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
Ability to handle different clients and different systems simultaneously.
Cisco Certified Network Associate
IT Diploma,