Senior Engineer, Data Network Operation.
Integrated Telecom Company
Total years of experience :13 years, 9 Months
خبرة ولأكثر من سبع سنوات - والحمد لله - في مجال ادارة وتشغيل وصيانة الشبكات، حيث لا تقتصر طبيعة عملي على العمليات التقنية وحسب، ولكن امتدت لتشمل معايير الجودة ، والدقة المطلوبة سواءً بما تقتضيه الشبكة الداخلية من ادارة ومراقبة أو ما تتطلبه حاجة العملاء وواجبات الإدارات الأخرى المختلفة حسب معايير الشركة.
اكتسبت العديد من المهارات والتي تشمل العلاقات العامة، الثقة بقدراتي وانجازاتي، عدم التردد والحزم في اتخاذ القرارات التي اكون مسؤول عن مدى التزامي تجاهها، بناء العلاقات الطيبة مع الزملاء والعملاء، النظرة البعيدة لما قد يصدر من اتخاذ لقرارات قد لا تتوافق مع مسؤولياتي، السؤال وعدم التردد في ذلك عن ما اريد معرفته فقط لأصحاب الشأن
More than six years of working experience in technical function system architecture and support - at the operation department in Integrated Telecom Company (ITC) (www.itc.sa ), where I have occupied the following positions:
1- Network Operation Center Engineer (Feb 2008-May 2009)
2- Internet Operations and Maintenance Engineer (June 2009-June 2012)
3- Data Network Operations Senior Engineer (July 2012)
4- Data Network Operations Specialist (Jan 2015 - Present)
I have been engaged in:
1- Big Networks’ Designs (Cisco, Huawei, Bluecoat, Infoblox, Sandvine, CA, and much other platforms).
2- Major Network Topology Changes.
3- Provisioning Some Big Circuits of most well-known Saudi ISPs and Customers.
4- Working with the National, Regional, and the International Upstream Service Providers, to deliver reliable and stable networks.
5- Working on advanced network bandwidth saving systems and solutions.
6- Troubleshooting (routers, switches, caching servers(L3), wirefilters(L2), and making fast workaround changes and enhancements to avoid the network outages at the time of incidents.
Coordination with most of ITC departments to run/ deliver many services for most of Saudi ISPs and customers.
7- Strong technical experience in operation and maintenance.
Strong experience in telecom industry with solid knowledge of Internet Gateways setup (IGW) and IP/MPLS Backbone and its integration with Access Network and Data Networks.
8- Hands on experience in various layers of OSI Model.
Duties and Responsibilities:
1- Participate in development and implementation of the Design Department plans (Engineering), in line with the corporate objectives.
2-Direct and manage the Core Network (IP/MPLS) Routers and providing leadership and facilitating work processes in order to achieve high performance as per the company policies' standards.
3- developing and nurturing strong customer contacts and positive, proactive relationships with customers (IBW customers, corporates and residental).
4- providing effective customer service for all internal and external customers by utilizing excellent, strong knowledge of Company services.
5- Ensure compliance with organizational policies, procedures and quality standards in the Core transport Network (IP/MPLS) Section.
6- Produce design for IP/MPLS, IGW, and IBW customers' networks.
7- Manage interconnection with International Carriers and national / regional providers.
8- Provide complex Tier 1 analysis, and fault handling within strict time limits, involving coordination with the other parties (NOC, Provisioning, Transmission).
9- Ensure escalation to Tier 2 for highly complex issues to TTAC for speedy resolution.
10 - support presales to develop the best solution design as per customer requirements.
11 - deliver customer services as planned and designed by pre-sales team and as requested by the customer.
12- review all new and updated TSDs and MSDs from provisioning perspective.
13- develop and produce periodic operations reports and provide recommendations for enhancements.
14- provide support for operations whenever required.
15- Perform Daily Activites assigned by Management.
16- Manage, Lead, Organize and Administer the activities
17- Ensure Sectional Processes, Procedures & standards along with defined KPIs.
I learned a lot at ITC Khobar Cable Landing Station Data Center.
I was the only IP/ Network Engineer their,
1- test/activate the internationals (upstream services providers) IP transit circuits, and the national and regional peering circuits, by coordinating with transmission team.
2- study and evaluate the impact caused by the international or national providers down-time scheduled activities and send the evaluation back to NOC team, also modify the based policy routing if needed prior the activities’ timings if needed.
3- work on the new service provisioning requests of IBW customers; to meet the customer requirements.
4- open the network troubles tickets with the vendor and make sure the network issue is completely solved prior the closure.
5- troubleshoot BGP problems with all service providers and IBW customers.
6- installing, and migrating new technical components in the Cable Landing Station (CLS), Routers, Switches, and Servers.
7- installing, maintaining communication networks (Google DNSs, BlueCoat severs, Routers 7613, 7609 SIP and SPAs, Supervisor Engines and so on.
8- work and troubleshoot the hardware and software issues of Cisco 7300, 7609, 7613 routers, ME3400, 3750 switches. SG8000, SG8100, Cacheflow5000 Bluecoat proxies Wirefilter filtering devices, SCEs, DNSs, Infoblox.
9- work on tickets to solve customers’ problems, national latency, international latency, link congestion, DDoS attack, email problems, asymmetric routing, and any routing issues.
10- meet CITC requirements and rules to update the proxies with the control list as well as the internet boarder routers filtration.
11- work with NOC change Management for the network requests for change.
12- Engineering team support (Installation, Integration and Configuration).
13-IP/MPLS team support (Installation, Integration and Configuration)
14- performs installation and problem resolution for communications equipment supported by the company.
15- Knowledge of Cisco routing, IP addressing, VLANS, GigE, VPN, MPLS and other network topologies with a technical understanding of Cisco LAN/WAN networking protocols, switching architecture and core distribution methodology.
16- Ability to analyze the technical issues
Essential Duties and Responsibilities include the following:
• Fault Management and Monitoring, handle and resolve faults that may occur in the network elements ( Wimax stations, Switches, Routers), through using Network Operation Center platforms.
• Provide basic Tier 0 event monitoring, filtering, correlation, analysis, localization, fault ticket initiation and referral within strict time limits.
• Provide 24/7 Fault Management support on Fault Management Requests using Remedy Trouble Ticketing System.
• Generate statistics reports throughout the day, so as to identify Coverage and network elements.
• Follow up on actions and measures taken by related teams to resolve outstanding issues.
• WiMAX SU-O Troubleshooting.
• WiMAX Operation Monitoring Using EHealth + CIC.
• WiMAX Network Monitoring Using Cisco works and WiMAX RMS Fault Management.
• Monitoring the SDH equipments of SNFN (Saudi NAtional Fiber Network) using CTC Monitor.
• Coordination of planned (time-secheduled) activities of the network, with all network operation departments, Transmission, Wireless, and Internet Departments.
• Resolving customer related issues and Fault Tickets
This was 24/7 shift duties.
• Education: • Bachelor Degree of Computer Engineering, • College of Computer and Information Sciences, • King Saud University -KSU- , Riyadh, Nov-2007. Computer Engineering is covering the the below fields: * * Electrical Engineering. * * Computer Science. * * Control Engineering. * * Develop Computer Systems - HW and SW. * * Software Design. * * Design of Individual Microprocessors. * * Hardware-software Integration. * * Integrated Circuit Design. * * Design of Digital Hardware and Software Systems Including * * * Communications Systems. * * Artificial Intelligence. Skills and Hands-on Experience:: { 1 } BGP Protocol. - External and Internal BGP neighbor relationship configuration. - Working on BGP attributes to obtain the best network stability to avoid any customers loses in case of National/International capacity outages. -Solving the BGP related problems with National/ International peers. { 2 } BlueCoat Caching Devices (Caches) - Make sure all caches are working probably as per CITC recommendations. - Work on BC devices to solve the customer browsing problems - if it is related to -. - Following BC team Best Practice Solutions, and update the Caches current configurations if Any. - Solve many trouble tickets without opening a case with the vendor. - Upgrade and make the caches always up-to-date with the last released versions. { 3 } Cisco Load Balancers, - Working on Cisco Load Balancers that distribute the http/ https traffic to the Caching system. Configuration, Troubleshooting and Maintenance. {4 } SCE, Cisco Control Engine - To make the customer contention ratio, 1: n, where "n" is the ratio for each service. { 5 } DNSs - Domain Name Systems, - Working on ITC DNSs for Hosting ITC customers, adding A and PTR records, and troubleshooting. Good experience in LAN/WAN Network infrastructure solutions and services (Passive and Active from a reputable vendors) ./Design/implementation and support. Hands on experience in various layers of OSI Network monitoring tools, upgrading and maintaining networks Responsible for technical components of the complex system Responsible for installing, maintaining communication networks Good knowledge in Data Center. Knowledge in installing, configuring and troubleshooting Network elements Routers and Switches and many other elements. Experience in installing, configuring and troubleshooting servers provided by a reputable vendors. Good knowledge of Microsoft systems. Presentable with a good presentation skills . Good Knowledge of Telecom services is preferred. Ability to work under pressure. Fluent in English.