Key Account Manager
Arch Global Logistics
Total des années d'expérience :14 years, 0 Mois
Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition and acquire a thorough understanding of key customer needs and requirements, to expand the relationships with existing customers and propose solutions that meet their objectives. Acting as the main point of contact between key clients and internal teams, by communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met. In addition, conducted market and competitor analysis to identify growth opportunities and ensure long-term customer relationships.
Recruited a high-performing advertising team to maximize brand revenue and worked with Area Sales Manager to devise and implement social media strategies to support portfolio brands and corporate priorities. Developed cohesive marketing strategies, identified macro trends, opportunities, and challenges to deliver successful campaigns. In addition, I led client meetings to scope project goals, reporting, and deliverables. Moreover, exploring the new marketing and branding partnerships with high-profile clients enhances the company’s expansion.
The principal point of contact between the business and the company customers ensures that the current customers have the right products and services. Identifying new markets and customer leads and pitching prospective customers. In addition, process the customers’ inventory and resolve their complaints.
Developing administrative staff by providing information, educational opportunities, and experiential growth opportunities. Supporting the management by performing tasks related to the organization.