Patient Experience, Guest Relations & VIP Supervisor
Sidra
Total years of experience :11 years, 9 Months
Supervise the staff, create bold decisions towards benefiting the company, organize members and manpower ensuring that the customers will receive the best service design by us and get the best experience while at the hospital.
Responsible for ensuring all aspects of corporate training and service excellence is delivered by myself and my team members.
Fully accountable for all customer experience departments whilst reporting into the higher Manager which has helped to make us the pioneers in what we do.
All aspects of performance management undertaken inclusive of disciplinary actions.
"Patient experience is at the heart of healthcare, "
Daily management of 56+ operational staff
Responsible for all aspects of safeguarding, legal compliance and performance standards.
Conducted recruitment and training sessions.
Created brand awareness through marketing campaigns and attending corporate functions with IATA and ICAO
Designed and implemented new recruiting and promotion processes, end to end project management and skills within L&D
Delivered all required goals without exception when reporting directly to the VP
Handled all performance and employment relations conversations for my team.
National program and rotation trough the new way of media.
IATA is a world wide leading organization on air transport and airport and it gives ways to make it easer for all travelers , through my 2 years studies I covered, Airline Business Foundations (Rome) Airline Business Models and Competitive Strategies (Singapore) Airline Leading Practices and Cost Reduction (London) Managing People Performance (London) Network, Fleet and Schedule Planning (China)
• IELTS Certificate (International English Language Testing System) From Padworth College, Reading, UK. • Computer Basic Programming. • Red Cross Voluntary head of fundraising programmers • Multicultural and society bounding negotiation and understanding between UK-Cross universities UNICEF • International Students affairs at the student union board