shared services Director
managed services
Total des années d'expérience :20 years, 8 Mois
Identify shared service’s needs: Analyze requirements from different departments and pinpoint services suitable for centralized, efficient
delivery.
• Evaluate existing services and identify improvement opportunities.
• Measure and evaluate: Use key performance indicators (KPIs) to track service effectiveness and efficiency. Conduct regular assessments
to identify improvement areas.
• Develop employee skills: Provide training programs for employees on shared services. Build necessary capabilities for efficient service
delivery.
• Manage stakeholder expectations: Ensure expectations are realistic and achievable. Communicate with stakeholders transparently and
honestly.
• Define KPIs: Identify key performance indicators to measure the success of shared services.
• Troubleshoot and resolve technical issues related to shared services, escalating complex issues to the appropriate teams.
• Responsible for the leadership of corporate support service functions including finance, procurement, human resource management and legal.
• Contribute to strategic planning and policy development.
• Enable and assist with continuous improvement and transformation on an ongoing basis.
• Develop business plans for each function and team and ensure adherence to those plans in line with the overall direction and aims of the organization.
• Lead the integration of the shared service functions.
• Oversee development of HR policies and strategies
• Effectively manage the financial operations
• Lead and deliver on major corporate projects and change management programs.
April 2022-NOVAMBER 2022
Even nowadays, sometime after the so-called ‘internet revolution’, e-commerce remains a relatively new, emerging, and
constantly evolving business management and information technology area. Talking in layman’s terms, e-commerce discussions about the whole process of marketing, selling, delivering orders, and servicing customers over the internet.
Assisting the President and the board of directors to design the company's overall mission, values, and strategic goals.
Attending meetings with the board of directors and sharing company information.
Leading, guiding, directing, and evaluating the work of other employees, such as Senior Directors and Managers and ensuring a healthy working environment.
Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
Evaluating the success of the company in achieving its goals and formulating plans to correct any issues if the company is not achieving its goals.
Managing the daily operations and revenue generation of the company and ensuring its continual growth.
Assisting in maximizing the company's operating performance and achieving its financial goals.
Assisting in managing the company's finances, identifying ways to increase revenue and decrease costs, analyzing financial reports, and preparing operating budgets.
Signing documents and making commitments for which the company is legally liable.
Maintaining awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards.
About Hoshan Holding Group is now widely recognized as one of the largest holding companies in the entire Gulf region. During the past 40 years, the company’s geographic scope has broadened, both inside the Kingdom and throughout the region. It has also diversified its activities to include Trading, Commerce, Manufacturing, Real estate and Financial services with more than 1300 employees.
I am responsible for the management of three branches & five wholesale shops Eastern Province & Kingdom of Bahrain and reports to CEO, total staff 87 employees and this is Same Job Responsibilities and Accountabilities.
1- Ensure documentation of employment actions as per employment law and company policy.
2- Ensure employees provide excellent customer service and handle complaints with professionalism.
3- Determine extent and service quality levels by inspecting facilities.
4- Secure long-term client relationships by maintaining effective client relations.
5- Seek new business opportunities and coordinate with Sales manager
to secure contracts.
6- Review and analyze performance and suggest improvement plans to CEO
7- Ensure completion of paperwork from each region and audit controls on time.
8- Monitor services budget and financial performance management.
9- Report to Corporate Office, with CEO on financial performance end of the year.
10- Interview candidates professionally and manage staff levels as per contractual obligations.
11- Control effective labor and comply with labor management tools, systems, policies and procedures.
12- Develop project work plan and staffing and recruit or assign regional project personnel.
13- Manage working knowledge of customer needs and contract requirements, resources required and deliverables.
14- Ensure mapping of site resources and activities and manage as per timelines and budget constraints.
15- Follow program management principles to plan and execute team activities.
Reduction of expenses (700 thousand per year SR). Bahrain and & Eastern Region
•Including the merging of shops, dispensing of warehouse space
•Reduction of working capital (non-moving items )
•Liquidation of stagnant varieties.
•Raise the company with the Saudization plan.
Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
Develop and implement sales and profitability plans according to account management principles that ensure the development and maintenance of account plans
Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
Provide training, coaching, development and motivation to bring out the best in each distribution team member
Assist branch manager in developing branch and organizational objectives, and also in formulating policies and budgets
Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs
Cooperate fully with the Credit Department in extending and enforcing credit policy
Ensure the safekeeping of company assets, including structures, equipment, inventory and cash
Select, promote and discharge employees within the branch in accordance with basic personnel policy
Achieve the profitability goals/objectives of the division/branch and organization
About GASCO: the sole distributor of LPG, Butane, Propane in the Saudi Arabia, also selling Cocking gas Cylinder & Tanks.
-Job Responsibilities and Accountabilities.
•Spearheading a team of 45 sales personnel and 5 divisions heads to achieve revenue targets.
•Accountable for accomplishment of business targets through efficient leadership of sales representatives and business partners.
•Involved in definition & execution partner sales plans, recruitment and training of sales personnel.
•Ensure product training and skills development for sales personnel aimed at achieving target and maximizing business generation.
•Monitor competition to develop counter strategies aimed at retention of existing market share and maximizing market penetration.
•Establish sales target and formulate strategic business plans based on intelligent market research and competitor analysis.
•Maintain optimum customer service standards to ensure maximum customer satisfaction through prompt resolution of customer queries and grievances.
•Involved in site surveys, collections management and report generation for pricing, sales and various other activities.
▪ Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
▪ Enter purchase details (vendors information, invoices, and pricing) into internal databases
▪ Place orders to replenish merchandise as needed
▪ Track shipments and address any delays
▪ Oversee storage of products
▪ Evaluate suppliers’ offers and negotiate profitable deals
▪ Coordinate regular inventory audits
▪ Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)
▪ Keep updated inventory records (including daily shipments)
▪ Ensure purchases do not exceed budget.
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.