Abdul Sameer Mohammed

Identify potential variations and areas of risk in ensuring compliance with standards and procedures, Providing assistance in
troubleshooting, diagnosing, testing, and resolving system problems and issues
Receive and accurately record and categorize ICT incidents and problems reported by customers by phone, email, web forms and
face to face
Maintained and configured Cisco LAN/CAN/WAN and provided basic help desk support across associated campuses
Diagnosed and resolved LAN and WAN connection problems for multiple clients, performed troubleshooting procedures for faculty
and staff computers
Analyze, evaluate, and diagnose technical issues related to desktops, software, hardware, printers, internet, email, databases, operating system installation, maintenance, repair, upgrade, configuration, and troubleshooting to improve performance
Assign incidents, requests and tasks to appropriate areas or team members for action and escalate incidents when required.