Abdul Sameer عبد الرشيد, Customer Options Consultant

Abdul Sameer عبد الرشيد

Customer Options Consultant

Zurich International Life Ltd

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Bachelor of Science in Information Systems
الخبرات
19 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 7 أشهر

Customer Options Consultant في Zurich International Life Ltd
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2010

• Maintained close communications with the brokers, understanding the workings strategy of the business, and ensuring to maintain the strong and lasting relationship (Banks and Individual Financial Advisors).
• Handled and worked with a wide range of customers, satisfying their true needs by identifying and explaining all relevant options and solutions available to them.
• Guiding employees in difficult situations to find best solution in keeping with the interests of the client and the company.
• Planned and coordinated activities of employees engaged in receiving, investigating, evaluating, and settling complaints and claims of customers.
• Dealt with complex product, AML and process-related requirements and guides the customer through these making their lives as easy as possible.
• Interacted with clients in person explaining them the technical aspects of the products and visited brokers office for sharing and receiving feedbacks to improve and maintain good service.
• Implemented creative activities around the office to educate and motivate the team members, enhancing the working environment and service of all staff members.

Client Services Officer (Records Management) في Zurich International Life
  • الإمارات العربية المتحدة - دبي
  • أبريل 2007 إلى أبريل 2010

• Prepared policy documents for clients and distributed to their respective brokers.
• Managed and organized the file records of clients & checked the invoices for third party payments
• Worked as point of contact and helped Internal / external customers with queries.
• Solid knowledge on IBM AS400, Rois, DMS & Citrix/EG applications
• Worked with the senior management during supervisor’s absence & provided weekly & monthly reports.
• Represented Records Management during presentations & DCP meetings on various occasions. .
• Cross skilled on tasks for different departments (Policy Servicing, Records Mgmt & Work Prep Team)
• Monitored quality with additional responsibility as Control Exception Officer for Records Management

Data Migration Support Officer في Thuraya Satellite Telecommunication (Abu Dhabi, UAE)
  • الإمارات العربية المتحدة
  • يونيو 2006 إلى مارس 2007

3 Weeks Project (3/6/06 - 28/6/06)
Entered Customers Purchasing Information Using Microsoft Business Solution System Great Plains (MSD)
Verified & Edited Entered Data
Worked On The Finance Structures (Invoices, Debit & Credit Accounts & Distribution Data)
My Services Were Seconded By Emasco To Thuraya Telecommunication

Data Base Assistant (Temporary 2 weeks project) في Group 4 Securicor
  • الإمارات العربية المتحدة
  • يوليو 2006 إلى يوليو 2006

(Temporary 2 weeks project)
Created security guard’s personal information data base using MS Excel worksheet.
Contacted other region’s branch’s for staff info.
My services were seconded by Emasco to Group 4.

Customer Value Management في Etisalat Telecommunication (Abu Dhabi U.A.E)
  • الإمارات العربية المتحدة
  • يناير 2006 إلى أبريل 2006

Updated Customers Information Using UCI System (Unique Customer Identifier)
Supervised & Guided Group Of Over 20 Employees
Used Call Master For Outbound Calls to Contact Customers
Created, Modified and Reviewed Entered Data
Worked On Linked Accounts and Deleted Duplicate Accounts
This Project Is Carried Out For Fast & Better Way To Access Customers Accounts.
My Services Were Seconded by Emasco To Etisalat

Customer Service Executive. في Global Centre for Computer & Language (Abu Dhabi U.A.E)
  • الإمارات العربية المتحدة
  • يناير 2005 إلى أغسطس 2005

Answered Phones, Greeted & Assisted Visitors.
Consulted & Advised Customers Of Various Nationalities.
Create and Reconfigure Customers Database.
Checked Order Forms, Confirmed & Canceled Orders.
Organizing Mailing of Monthly E-Mails

IT System Support \ Hardware Technician في Golden Gulf Computers
  • الإمارات العربية المتحدة
  • مايو 2004 إلى نوفمبر 2004

Performed a variety of technical support activities related to the IT Client Support Department.
Trouble Shooting, Physical Installation of Hardware (such as PCs, Printers, Scanners, peripherals, etc)
Prepared PCs with required hardware, software configuration, and installing / updating client software
Responded to Help Desk requests to identify and resolve hardware / software problems.
Implemented all hardware upgrades and software updates when released. Prepared Purchase Requests for all user’s hardware.
Installed, configured and implemented windows environment.
Managed data by using NTFS. Created and managing user accounts. Performed duties of backing up and restoration data. Provided network access to file resources. Ensure error and virus free backup of data on system.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Bachelor of Science in Information Systems
  • في American Global International University
  • أغسطس 2008
بكالوريوس, Higher Diploma in Information Systems
  • في London International College
  • أغسطس 2007
الثانوية العامة أو ما يعادلها, American High School Diploma (AHSD)
  • في American High School, Illinois NFP
  • أغسطس 2005
الثانوية العامة أو ما يعادلها, International General Certificate Secondary Education ( IGCSE\GCSE )
  • في University of Cambridge/London University Edexcel ( O Levels )
  • يوليو 2003

Specialties & Skills

Microsoft Certified Technology Specialist MCTS
Team Management
Customer Value Management
Project Management
Presentation Development
PC assembling, configuring, upgrading and installation.
Typing 50 wpm
HTML, DHTML & JavaScript
Microsoft Word, Excel & PowerPoint

اللغات

الانجليزية
متمرّس
العربية
مبتدئ
الهندية
متمرّس
الأوردو
متمرّس