Airlines Customer Service Agent
Ethiopian Airlines Group
Total years of experience :11 years, 6 Months
• Demonstrated exceptional customer service skills at check-in counters, boarding gates, interline office operations. Provided efficient and friendly assistance to passengers, resolving queries, and ensuring a smooth travel experience Managed and coordinated passenger check-in processes, adhering to airline
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• regulations and security protocols Proficiently handled boarding procedures, ensuring timely departure of flights, and maintaining safety standards Extensively work with baggage office and ramp service teams during rush hours to make the operation easy and improve OTP