IT Engineer
Khansaheb Civil Engineering LLC
Total years of experience :12 years, 2 Months
IT support requests, solving problems quickly and implementing necessary Steps for solutions.
•Travelling to sites to assist with installation, deployment, and troubleshooting of software and hardware issues.
•Identify and resolve system issues with logical troubleshooting skills.
•Involved in migration of all systems from Windows 7 to Windows 10 & MS office 2013 to office 365.
•Responsible for providing 1st to 3rd level on site support and remote support in a large corporate network for all hardware and software related issues.
•Installing & troubleshooting of different applications which are used in a Construction Company and Facilities Management Organization like CCS, Primavera AutoCAD Tekla Structure, Adobe Creative Suite etc.
•Installing and configuring all IT Hardware devices, OS (Microsoft and Apple), Printers and Applications.
•Installing and Configuring Email outlook client on Mobile Devices i.e Android and IOS Devices.
•Logging tickets in Service Desk and following up with all the pending tickets and closing them in a timely manner to achieve SLA targets.
•Handling escalations from Users on critical issues.
•Active Directory account administration. Creating user accounts and Moving to its Organizational Units.
•Technical Support for Face Stations (Times and Attendance Device) for whole Organization.
•Excellent knowledge of IP Phones (Alcatel-lucent) and its configuration for the users.
•Configuring Dell SonicWALL TZ-300, 400 For sites and trouble shooting if there is any problem.
•Very Good Understanding, Configuration and Trouble Shooting skills in FortiGate Firewalls i.e. FortiGate 200, 300, 500, 600, 900.
•Supporting a multi-site IT infrastructure of at least 1100 employees.
•Responsible for the fast and accurate troubleshooting of reported faults.
•Providing technical support via Helpdesk system for a wide range of internal & external applications.
•Maintaining IT asset inventory list and keeping it up to date.
•Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
•Providing support for all the tasks as assigned by IT Manager.
, administering & designing LANs, WANs internet/intranet, and voice networks.
•Investigating, diagnosing and resolve all network problems.
•Managing a team of Team leaders & technical staff.
•Strengthening the IT infrastructure to implementing new technologies.
•Responsible for hardware and software installation, maintenance and repair.
•Active Directory and User account Creation.
•Group policies and deployment of software's through group policies.
•Having excellent time management, confidentiality & communication skills.
•Performing routine audits of systems and software.
•Procurement of IT hardware, software and maintenance products & services.
•Communicating and negotiating with users, specialists, other staff and suppliers.
•Writing documentation for ICT procedures, security and disaster recovery.
•Maintaining documentation of changes regarding users, functions & systems.
•Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.
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