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Abdur Rehman, IT Technical Support

Abdur Rehman

IT Technical Support·INSTACOMPVT LTD

Pakistan

Bachelor's degree, IT And Spatial Management

Work experience

Total years of experience: 1 years, 2 months

IT Technical Support

August 2024 - September 2025

INSTACOMPVT LTD

Multan, Pakistan

August 2024 - September 2025

Responcible for the day to day technical support in an ISP. the SLA for which was 24 hour.
If I was unable to resolve the issure, would escalate to the next department with full details.Responsible for the fresh employees guidance to technical issues.

Also manage the the relation between the organizaion and clients.
Company industry:
Telecommunications

Tac LEAD

August 2024 - September 2025

instacom Pvt ltd

Multan, Pakistan

August 2024 - September 2025

Responsible for the day to day technical operations.
Company industry:
Telecommunications

TAC Trainee

August 2024 - September 2025

Instacom Pvt Ltd (ISP)

Multan, Pakistan

August 2024 - September 2025

• Provided technical support for users and systems
• Diagnosed and resolved hardware/software issues
• Monitored systems and ensured service availability
• Assisted in troubleshooting network and system-related issues
Company industry:
Telecommunications
Job role:
Engineering

Education

bahauddin Zakariya Universoty Multan

June 2025

June 2025

Bachelor's degree, IT And Spatial Management

Pakistan

View attachment

BZU Multan

June 2025

June 2025

Bachelor's degree, IT And Spatial Management

Pakistan

Skills

Technical Support
Expert
Technical Support
Expert
IT Administration
Expert
IT Administration
Expert
Computer Networks
Intermediate
Computer Networks
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Team Leadership
Expert
Team Leadership
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
SOFTWARE DEPLOYMENT
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Urdu

Expert

Pushto

Native Speaker

Training and Certifications

Certifications
Cyber pen testCCNA,Pem Test,Bug Bounty)
Nitsep Show credentials
System admin
COURSERA/GOOGLE Show credentials
GOOGLE CYBERSECURITY
COURSERA/GOOGLE Show credentials
ADIT
SCA
Oct 2017
Show credentials
Training
IT TRAINING
MICROSOFT
Jan 2022
Show credentials

Hobbies and interests

research
Chess