Abdur رحمن

• Streamlined operations across 8 premium gastro pubs and brasseries, boosting operational eficiency and reducing costs, resulting in a 15% increase in profitability.
• Led a team of 8 General Managers and 300 staf, driving a culture of excellence that increased employee retention by 20%.
• Implemented strategic initiatives to enhance guest experiences, achieving a 10% rise in customer satisfaction scores across all sites.
• Developed and executed a comprehensive succession planning strategy, promoting 5 internal candidates to senior leadership roles.
• Managed a portfolio with a combined annual revenue of approximately £15 million and an EBITDA of £3 million.
• Enhanced training programs and mentorship initiatives, leading to a 25% improvement in team performance and engagement.

• Spearheaded new site openings, increasing market presence and contributing to a 12% revenue growth.
• Optimized operational processes across multiple locations, achieving a 30% reduction in overhead costs.
• Fostered a people-first culture, resulting in a 15% improvement in staf retention rates.
• Developed a high-impact training program that improved manager competency by 40%, strengthening the talent pipeline.
• Championed employee development and engagement initiatives, increasing overall team productivity by 20%.

• Directed regional labour and operational controls, achieving a 25% increase in eficiency across 32 sites.
• Developed and implemented labour models, boosting operational eficiency and maintaining an EBITDA of over 30%.
• Consistently exceeded annual turnover targets, reaching £2.5 million and maintaining over 15% year-on-year growth.
• Cultivated a customer-centric culture, achieving an NPS of 83% and holding the #1 rank on TripAdvisor for four consecutive years.
• Designed a comprehensive succession planning framework, resulting in the successful promotion of 10 internal candidates to key leadership roles.

Responsible for the biggest and most successful opening for the company by exceeding expectations in every area of the business
•Grew turnover to over £2.5 million per annum while maintaining EBITDA of over 30%
•Training and development of management and front of house according to company standards as well as according to their needs and potential.
•Responsible for management trials and procedures when required to company procedure.
•Built a strong relationship with the Head Chef, supporting, encouraging development of the kitchen team, working together to build a motivated and team-driven environment.
•Liaising with the Head Chef on the recruitment, development and appraisal of the kitchen team.

•Overall responsibility for staffing levels, keeping them in-line with business trends whilst maintaining the highest standards of service and quality.
•Responsible for all sales opportunities within the business, delivering targeted sales.
•Preparation and delivery of accurate sales and employment forecasting.
•Implementation of inspirational pre-shift team meetings on every shift and that staff are motivated and clear on shift requirements/responsibilities as a result.
•Leading by example, ensuring all managers are proactive, organised and aware of the performance and needs of all departments on shift.
•Development of management team, identifying and planning specific goals enabling each individual to fulfill their potential.

• Transformed an underperforming site into a top-performing location, achieving £120K+ in EBITDA within six months.
• Enhanced customer satisfaction scores from 65% to 100% through targeted service improvements.
• Drove a high-performance team culture, increasing staf retention by 30% and improving overall service quality.