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Abdur رحمن, Operations Manager

Abdur رحمن

Operations Manager·Heartwood Collection

المملكة المتحدة

ماجستير, MBA Master of Business Administration,

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 3 أشهر

Operations Manager

مارس 2023 - حتى الآن

Heartwood Collection

لندن، المملكة المتحدة

مارس 2023 - حتى الآن

• Streamlined operations across 8 premium gastro pubs and brasseries, boosting operational eficiency and reducing costs, resulting in a 15% increase in profitability.
• Led a team of 8 General Managers and 300 staf, driving a culture of excellence that increased employee retention by 20%.
• Implemented strategic initiatives to enhance guest experiences, achieving a 10% rise in customer satisfaction scores across all sites.
• Developed and executed a comprehensive succession planning strategy, promoting 5 internal candidates to senior leadership roles.
• Managed a portfolio with a combined annual revenue of approximately £15 million and an EBITDA of £3 million.
• Enhanced training programs and mentorship initiatives, leading to a 25% improvement in team performance and engagement.

مجال الشركة:
الضيافة والسكن

Senior General Manager

يوليو 2022 - مارس 2023

Heartwood Collection

لندن، المملكة المتحدة

يوليو 2022 - مارس 2023

• Spearheaded new site openings, increasing market presence and contributing to a 12% revenue growth.
• Optimized operational processes across multiple locations, achieving a 30% reduction in overhead costs.
• Fostered a people-first culture, resulting in a 15% improvement in staf retention rates.
• Developed a high-impact training program that improved manager competency by 40%, strengthening the talent pipeline.
• Championed employee development and engagement initiatives, increasing overall team productivity by 20%.

مجال الشركة:
الضيافة والسكن

General Manager

نوفمبر 2017 - يوليو 2022

Brasserie Bar Co – The Black Horse Thame

لندن، المملكة المتحدة

نوفمبر 2017 - يوليو 2022

• Directed regional labour and operational controls, achieving a 25% increase in eficiency across 32 sites.
• Developed and implemented labour models, boosting operational eficiency and maintaining an EBITDA of over 30%.
• Consistently exceeded annual turnover targets, reaching £2.5 million and maintaining over 15% year-on-year growth.
• Cultivated a customer-centric culture, achieving an NPS of 83% and holding the #1 rank on TripAdvisor for four consecutive years.
• Designed a comprehensive succession planning framework, resulting in the successful promotion of 10 internal candidates to key leadership roles.

مجال الشركة:
الضيافة والسكن

General Manager

نوفمبر 2017 - يناير 2022

The White Brasserie Company

لندن، المملكة المتحدة

نوفمبر 2017 - يناير 2022

Responsible for the biggest and most successful opening for the company by exceeding expectations in every area of the business
•Grew turnover to over £2.5 million per annum while maintaining EBITDA of over 30%
•Training and development of management and front of house according to company standards as well as according to their needs and potential.
•Responsible for management trials and procedures when required to company procedure.
•Built a strong relationship with the Head Chef, supporting, encouraging development of the kitchen team, working together to build a motivated and team-driven environment.
•Liaising with the Head Chef on the recruitment, development and appraisal of the kitchen team.

•Overall responsibility for staffing levels, keeping them in-line with business trends whilst maintaining the highest standards of service and quality.
•Responsible for all sales opportunities within the business, delivering targeted sales.
•Preparation and delivery of accurate sales and employment forecasting.
•Implementation of inspirational pre-shift team meetings on every shift and that staff are motivated and clear on shift requirements/responsibilities as a result.
•Leading by example, ensuring all managers are proactive, organised and aware of the performance and needs of all departments on shift.
•Development of management team, identifying and planning specific goals enabling each individual to fulfill their potential.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

General Manager

مارس 2017 - نوفمبر 2017

Tasty Plc – Wildwood Restaurants

لندن، المملكة المتحدة

مارس 2017 - نوفمبر 2017

• Transformed an underperforming site into a top-performing location, achieving £120K+ in EBITDA within six months.
• Enhanced customer satisfaction scores from 65% to 100% through targeted service improvements.
• Drove a high-performance team culture, increasing staf retention by 30% and improving overall service quality.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

التعليم

University of Sunderland

مارس 2015

مارس 2015

ماجستير، MBA Master of Business Administration,

المملكة المتحدة

University of Hertfordshire

مارس 2012

مارس 2012

ماجستير، MSc International Business (Commendation),

المملكة المتحدة

Kaplan Financial Limited

يناير 2010

يناير 2010

الثانوية العامة أو ما يعادلها، ACCA (Association of Chartered Certified Accountants),

المملكة المتحدة

Skills

Microsoft tools
Expert
Microsoft tools
Expert
Customer Service
Expert
Customer Service
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Food Service Management
Expert
Food Service Management
Expert
Team Management
Expert
Team Management
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
OPERATIONS
Expert
OPERATIONS
Expert
BOOSTING
Expert
BOOSTING
Expert
PLANNING
Expert
PLANNING
Expert
SUCCESSION PLANNING
Expert
SUCCESSION PLANNING
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
EMPLOYEE RETENTION
Expert
EMPLOYEE RETENTION
Expert
MENTORSHIP
Expert
MENTORSHIP
Expert
REDUCTION (COMPLEXITY)
Intermediate
REDUCTION (COMPLEXITY)
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
BUDGETING
Expert
BUDGETING
Expert
DELIVERY
Expert
DELIVERY
Expert
FORECASTING
Expert
FORECASTING
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
QUALITY
Expert
QUALITY
Expert
RECRUITING
Expert
RECRUITING
Expert
SALES
Expert
SALES
Expert
STAFFING
Expert
STAFFING
Expert
MANAGEMENT
Beginner
MANAGEMENT
Beginner
MARKETING
Beginner
MARKETING
Beginner
Team Management
Expert
Team Management
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Customer Service
Expert
Customer Service
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Food Service Management
Expert
Food Service Management
Expert

اللغات

الانجليزية

اللغة الأم