Customer service manager / TOEFL tutor
DAN
مجموع سنوات الخبرة :22 years, 11 أشهر
Probation. Meet with people and describe advantages of buying apartments in UAE. Teach English to staff.
Create and implement English studies curriculum, including grammar and speaking practice, for 7 to 10 year-old children. Use a variety of current, innovative teaching strategies to motivate learning and drill speaking. Provide one-on-one assistance and instruction for students performing below minimum academic achievements. Proactively manage parent relationships to promote professionalism. Establish and maintain lasting rapport with students, teachers and administrators.
Elevated student's language skills to enable them to live in the USA as well as deal with partners from English-speaking countries. Created and implemented English studies curriculum, including grammar and speaking practice. Researched and investigated new sources to ensure up-to-date materials.
Trained employees, administered benefits, overseeing disciplinary action and managing HR records, conducted one-on-one coaching sessions. Successfully identified staff management issues and created and monitored performance of new sales technique for one of the best known staff journal of Ufa, Russia.
Selected achievements:
• Trained 6-member customer service team on making phone calls in business
• Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.
• Facilitated sales training for employees which increased telephone sales by 157%
Created and implemented English studies curriculum, including grammar and speaking practice. Incorporated creative lessons, activities and experiential learning into daily teaching. Established strong, equitable learning environment to meet the needs of adolescent learners. Effectively taught students of varied academic/age levels and diverse cultural backgrounds. Instructed classes of as many as 19 students.
Trained employees, administered benefits, overseeing disciplinary action and managing HR records, conducted one-on-one coaching sessions. Successfully identified staff management issues and created and monitored performance of new sales technique for one of the best known staff journal of Ufa, Russia.
Selected achievements:
• Trained 6-member customer service team on making phone calls in business
• Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.
• Facilitated sales training for employees which increased telephone sales by 157%
Successfully identified staff management issues, conducted team training, coaching and mentoring, hired and dealed with staff. Developed and implemented strategic advertisement plans, promoted brands.
Ran and organized various after-school activities. Established and maintained excellent rapport with students, teachers and administrators.
Served as a customer service manager for the world’s leading fast-food company with more than 100 restaurants world-wide. Assisted in self-improvement courses, improved efficiency, frequently worked numerous hours to get well knowledge of English, built stellar reputation for quickly and effective resolving issues and ensuring customer satisfaction.