Technical Support Engineer
Intertec Systems
مجموع سنوات الخبرة :9 years, 9 أشهر
Windows System Administration/ IT Support.
Supporting VCenter Server environment
Maintain Antivirus server, security and DHCP server
User Mailbox administration such as creation, deletion, modification
Maintain daily, weekly and monthly status report
Technical support for Windows and MAC OS
Desktop virtualization based on VMware ESXi 6.
Recommended and implemented NAS storage for various projects.
Day to day troubleshooting of Outlook issues; Administration of mailboxes and user accounts.
Windows AD account administration such as account creation, lock out, password resetting
Creating the Distributions lists and Functional mailboxes and providing necessary permissions
Mailbox Management, Monitoring Queues in Exchange
Managed infrastructure projects assigned to the data center team by making sure that new server racks were properly cabled and PDUs installed, adhering to company standards
Real-time monitoring of network, servers, apps and devices using Solar winds
Creating the Distributions lists and Functional mailboxes and providing necessary permissions
Providing the permissions like "On behalf, send as, full mailbox access
Basic switch and Storage configurations and other Basic data center operations
Troubleshot, swapped, and repaired hardware including: power supplies, CPU's, hard disks etc.
Hands on experience on BMC Remedy
Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue.
Working with remote tools e.g. SCCM to deploy software and take remote control
Iron Port Monitoring
Administration of managed Wi-Fi systems.
Cisco Any connect Packages
Cisco Unified CM Administration
VMWare Horizon 7 administration
Print Server administration
Managing and implementing IT operations and services
Involved in Hotel’s IT related projects for Millennium Plaza and Gevora Hotel
Administration of windows server 2008, 2012 (Application server and database server)
Managing IT-infrastructure in the organization
Providing First level, Second level, Third level support to the desktop PC’s and laptops
Experience with storage systems (NAS, SAN, iSCSI, etc.)
Configure Setup and Maintain Firewall and Security Appliances.
Installing, Configuring Windows servers, Avaya Systems (IP Phone), Fingerprint Device, CCTV Systems, and Access control system
Problem resolving on computers, peripherals, printers, Wi-Fi, Structured cabling, switches (Cisco, HP) and routers
Working on 24 online Ticketing tool (Ensuring to resolve all open tickets as per Amber Business Center)
Back-up Management Inventory Control and Assets Management Handling vendors, AMCs
Substantive Problem Determination (Hardware, Software, Driver, Configuration)
Back Up Support For Installation Activities (Configuration Problems, Installation Problems, Post-Installation and Re-Configuration)
Technical support for windows 7, windows 8.1, windows 10 and Mac laptops. Excellent Knowledge/Experience of Active Directory & DNS with Windows 2003, 2008 & 2012 Administer, Maintain and Troubleshoot
Knowledge of Microsoft office 2007, 2010, 2013, 2016 products
Install, configure, monitor, and troubleshoot printing/ scanning hardware and software Liaising with third-party support and PC equipment vendors to resolve the issues
Setup Security Policies For Users
ERP technical support and SQL query updating
Knowledge in different programming Languages C, C++, Objective C, JAVA, HTML MYSQL, VB.NET
Company Website & Social media controlling
Expertise in the use of Adobe Photoshop, Adobe Illustrator
Preparing the It manual as the company policies and guidelines
Administering and Auditing Security of Systems and Network Resources
Worked in development and maintenance for client applications on various requirements.
Strong knowledge and understanding of problem, application upgrades, troubleshooting and testing
skills. Developed a strong understanding of technical architecture of different applications on varied
platforms and technologies. Acquired a sound knowledge of understanding latest tools.
.First Class
.First Class
First class