Demand Planning manager
Hawkary Pharmaceuticals
Total years of experience :7 years, 5 Months
Build forecast process to support the demand planning responsibility
Managing the inventory availability at high efficiency level
The issuance of purchase order and the implementation of specific quantities of suppliers as identified through the planning application
Follow-up to the arrival of purchase orders by the length of time required and the specific quantities
Discuss and follow up the arrival of defective or unacceptable from supplier, users and other to determine the cause of the problem and take corrective and preventive action
Ensure the compliance with the requirement of the supplier
Planning and development of an effective way to buy products in a timely and appropriate cost, while maintaining the quality standards and appropriate specification
Continuous and complete cooperation with warehouse, logistics, financial and quality department
Price controls and compliance with the agreements signed with supplier
Planning and development of an effective way to distribute the container all around Iraq
Approve the containers by destinations and needed
Strategically plan and manage logistics, warehouse, transportation and customer services
Direct, optimize and coordinate full order cycle
Liaise and negotiate with suppliers, manufacturers, retailers and consumers
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Arrange warehouse, catalog goods, plan routes and process shipments
Resolve any arising problems or complaints
Supervise, coach and train warehouse workforce
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements
Comply with laws, regulations
Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
Estimate freight or postal rates and record shipment costs and weights.
Negotiate and arrange transport of goods with shipping or freight companies.
Retrieve stored items and trace lost shipments as necessary.
Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
Notify consignees, passengers, or customers of the arrival of vessel or baggage, and arrange for delivery.
Keep records of all goods shipped, received, and stored.
Advise clients on transportation and payment methods.
Direct or participate in cargo loading to ensure completeness of load and even distribution of weight
Main Job Responsibilities:
1. Distribution drivers for all UAE cities
2. Follow up with customer about their shipments (Delivery and Quality )
3. Monitoring Schedule process for all orders .
4. Create scripts to treat with customers to the drivers and scheduling issue .
5. Monitoring all driver by the delivered shipments
6.Reduce the return rate in general
7. Handling all other shipping issue .
Main Job Responsibilities:
* Responsible for strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology.
* Responsible for overseeing the work of Team Leads and improving performance through coaching and mentoring.
* Review program statistics to measure staff performance and the need for improvement.
* Ensure strict adherence to company policies and procedural guidelines.
* Acting as a reference for the agents in all customers' cases.
* worked in CISCO system to achieve the service level per interval with the KPI's
(February 2009 - July 2010) Worked in Zain Company as contact center representative.
Main Job Responsibilities:
* Handles and solves all customer inquiries and complaints directly or after escalating them to achieve customer satisfaction.
* Calls new subscribers to provide them with all the information and support needed to ensure the right track of customer service.
* Calls customers to advise them about the renewal of their accounts.
* Escalates unsolved problems to other departments within Jordan Telecom Group.
* Follows up on reported problems to ensure resolving and giving feedback to the customer.
* Have a technical experience in Blackberry and smart phones.
Academic certificates: 2007-2011 Hashemite University, Bachelor of Financial economic
