IT Service Delivery MGR
AlYUSR Leasing & Financing Company
Total years of experience :21 years, 6 Months
-Acting IT Director &IT Service Delivery MGR
Responsible for planning, establishing, Implement, executive, All IT Dept. Projects
This includes:
o
Re-Design, build and Upgrade to be Tier 3 framework company Data Center
Infrastructure.
o
Manage company contract, negotiation with differentsuppliers.
o
Play the role of adviser to higher management to facilitate decisions -makingprocess
and member of Change Advisory Board (CAB).
o
Successful Implementation and applying for Cyber Security Portfolio (Data Loss
Prevention (Symantec), Data Activity Monitoring (Imperva), OpenIAM, Splunk Monitoring,
Nessus tools, Mobile Device Management (MDM) -endpoint security solutions (SOTI), End
Point Security Kaspersky, NOC ISE (CISCO), Exchange Symantec Gw, proxy “Sophos’ FW).
o
Cyber security Maturity implement Level 3 then upgrade to 4.
o
Successful Implementation and applying for Rawam Awareness system
o
DR Implementation full replicate site in Jeddah.
o
Successful Implementation and applying for Backup Solution (VEEAM)
o
Transfer the outside Exchange server 2013 hosting to local DC and upgrade to EX-
2019.
o
Successful Implementation and applying for AMEYO (Call Center Management
Software)
o
SOC 24X7 as consultant Member.
o
Swift solutions include (KYC Registry, Daily Validation Reports, Tokenization
(client/server), gpi, Alliance Lite2).
o
business intelligence Incorta Tools provides complex data analytics reports.
o
Successful Implementation and applying for BMC service management platform
ITSM
o
Excellent and successful establishment to implementation for investment Fund:
IPO fund (invest in the shares of companies to be listed in the Saudi Capital Market (TADAWUL)
which are consistent with the Fund’s Sharia criteria during the IPO phase in the primary market
and / or stocks of newly listed companies whose listing in the primary market in the Kingdom of
Saudi Arabia does not exceed three years.
o
Successful Implementation and applying for upgrade from Ms AX-2012 to dynamic
365 as ERPsystem.
o
Successful Implementation and applying for Moujudat (FAM) system and implement
with dynamic 365 System
Ability to achieved SAMA IT, CS frame work.
-
Responsible for planning, establishing, Implement, executive, All IT Dept. Services/Projects/Stuff
This includes:
o
Successful gaudiness to automation IT department and company to digitalization.
o
Close all SAMA audit observations, Internal Audit, Compliance, External Audit.
o
Successful Implementation and applying for service management platform
ManageEngine SDP, OPM, Helpdesk.
o
Successful Implementation, applying, review for BCM including BCP component.
o
OCI DR Implementation full replicate site in Jeddah.
o
Successful Implementation and applying for MS Dynamic 365 as ERPsystem.
o
Successful Implementation and applying for Kastle as core business system (Islamic
Financing Tawarruq, Ijarah, Murabaha) for (individual and corporate).
o
Successful Implementation and applying AMLOOK system and integrated with Kastle
o
Re-Design, Data Center Infrastructure.
o
Manage company contract, negotiation with differentsuppliers.
o
Preparing IT and cybersecurity DepartmentsBudgets additional to Digital
transformation Budget.
o
Play the role of adviser to higher management to facilitate decisions -makingprocess
and member of Change Advisory Board (CAB).
o
Successful Implementation and applying for Cyber Security Portfolio (Data Loss
Prevention (Digital Guardian), Data classification (Boldon James), Data Activity Monitoring
(Imperva), Open -IAM identity management sys, Carbon Black Endpoint EDR Monitoring,
endpoint security solutions (Trend MICRO), NOC ISE (CISCO), Email Exchange Trend Micro
Gw, proxy “Plus Secure” NOC, Ivanti patch management system).
o
Successful Implementation and applying for Backup Solution (VEEAM).
Responsible for planning, establishing, operation, executive Information Technology department for Musharaka Capital. This includes :
o Design and build company Data Center and Infrastructure.
o Put Information Technology department policies and procedures.
o Manage company contract, negotiation with different suppliers.
o Build efficient Information Technology team to handle different aspects of Information Technology Services.
o Play the role of adviser to higher management to facilitate decisions -making process.
o Successful Implementation and applying for SAP B1 as ERP system.
o Successful Implementation and applying for Advent global portfolios system (funds real estate management system). Advent (APX 14.1 portfolio exchange), Import Export Utility 14.1, Report Writer Pro 4.1, Data port 14.1.
o Excellent in building Packager reports for general fund,
o Establish for Virtual environment using the VMware vSphere (5.5, 6.0) and Win server STD 2012 and SQL 2012.
o Build efficient controls and services such as IP telephony sys, cams/telephony recording sys, access control sys, time attendance sys, others.
o Establish for Avaya Call Centre with agent.
o Excellent and successful implementation for investment Funds such as,
IPO fund(invest in the shares of companies listed in the Saudi Capital Market (TADAWUL) which are consistent with the Fund’s Sharia criteria during the IPO phase in the primary market and / or stocks of newly listed companies whose listing in the primary market in the Kingdom of Saudi Arabia does not exceed three years.
Real Estate Income Fund (REIF)(The fund invest in a diversified portfolio of income-producing real estate projects in Saudi Arabia in order to achieve periodic returns to investors and to grow the capital invested in the long run by getting a capital gain on the sale of any properties.
Real Estate Investment Trusts (REITs): A closed-end public real estate investment fund.
The Fund's strategy is to invest in structurally developed real estate assets capable of achieving regular rental income, diversified over residential, industrial and hospitality sectors.
o Manage and establish for online (opening, subscriptions, redemptions) for clients’ accounts.
o CME1 -part I ready for exam.
Al-kadi Commerce & Industry (Truck &Trailers parts)
KSA IT MANAGER Oct 2010 till date
- Applying for best practices and guidance for IT. Delivery of quality services in supporting the business
objectives.
- Brought in to advise and support the decision making on all aspects of IT and systems management with the objective of maximizing profitability.
- Provide initial analysis of the organizational structure and business processes, identifying strengths and weaknesses with a view to optimizing productivity and profitability.
- Responsible for multiple related IT projects directed toward strategic business and other organizational
objectives.
- Defined processes and tools best suited to each project. Moved between agile and waterfall
approaches depending on project specifics and client goals, creating detailed project road maps,
plans, schedules and work breakdown structures
- Planning and building Al Kadi IT environment including IT infrastructure, Hardware, Storage, Help desk,
controlling system, recording system, backups and recovery system.
- Establish Al Kadi IT strategic plan to secure reediness with company growth.
- Implemented advanced workflows and Business processes in place to help staff carrying out their duties in the most effective way.
- Promote IT Technology among AL KADI employees to perform their daily activities in an appropriate and effective manner.
- Coordinate the efforts between different departments to decide on company's ERP, WMS and CRM
systems.
- Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed
change effectively in rapidly evolving global business environments.
- Established Al Kadi IT processes, Procedures and Policies covering all services and functions.
- Trained several Information Technology teams and supervised them efficiently.
Abdulatif Saeed Al-Ghamdi Trading Group
Information Technology Manager Consultant
KSA Aug 2009/Jan 2010
- Perform assessment for IT environment in the group covering Policies, Services and Procedures.
- Put Company Information Technology long term plan for all IT functions.
- Successfully established information technology department in Dubai branch.
- Successfully managed the implementation of the company ERP system and activate helpdesk function with remarkable efficiency and positive impact on different departments.
Elmam Advertising KSA
IT MANAGER Nov 2008/Jul 2009
- Establishment of information technology department and integration with other departments.
- Implementation of different system and applications including HR, FININCIAL, SALES, and MARKETING and perform the integration among them.
- Successful Implementation of salesman force, distributors and monitoring using satellite system (BRAVO)
Alaziziyah Private Schools KSA
IT MANAGER Nov 2007/Oct 2008
- Establishing of information technology department and improve IT Procedures with other departments.
- Put strategic plan to computerise all schools functions.
- Successfully computerize the schools management system and implementing Soroof Managment
System (SMS) solution successfully.
- Lead in the planning and building of school labs structure, servers, help desk, CCTV system, recording
system, backups/ recovery system.
- Successfully deployed finger scan devices and perform integration between HR, Time Attendance
subsystem Payroll, leaves and vacation.
- Establishing Help desk function and monitoring system for the company.
Ministry of Education Jordan
Project Manager Apr 2007/Oct 2007
- Successfully Managing and deliver, Schooling online system (EMIS) electronic student information system.
New Horizon For Computers Jordan
Team leader / Analyst Nov 2006/Mar 2007
- Analyse and develop help desk system for the company.
- Trained several Information Technology teams and supervised them efficiently.
Computer and Communications Systems (CCS) Jordan
Programmer / Analyst 2002/Nov 2006
Appointed on the basis of excellent track record of academic performance as Systems Analyst / Programmer for
Computer and Communications Systems, a leading software development company based in Jordan.
- Served in a lead role and performed system analysis, assessment of customer requirements, design,
development, and implementation and monitoring of applications for corporate clients.
- Tuning the SQL code of the developed modules using explain plan.
- Interfaced with client's to ensure systems needs are satisfied, and to anticipate future systems
requirements.
- Conducted detailed analysis of systems specifications and developed and documented designs that
met requirement standards.
- Developed program testing procedures, arranged for test runs, and corrected deficiencies in the computer programs. Analysed, evaluated and modified the associated documentation in order to
enable users to obtain programming efficiency and reduce operating costs.
- Provided technical training to end users in various departments of clients.
- Upgrading applications using Oracle Forms 5.0, Reports into Developer 6i using an Oracle provided
upgrade utility, also to 10g.
- Experience of training end-users.
Projects Handled
• Human Resources Application.
• CARE data management system (Hospitals Management Solution)
• Sales Order System.
• School Management System.
• Coffee News System.
• Controlling System.
• Electronic Student Information System (eSIS-Univ)
• UPS, CCTV-SYSTEM,
• Expand Emails domains and upgrade.
Academic Achievements Bachelor of Science in Computer Science - 2002 Princess Sumaya University for Technology.