Fraud Analyst
Zain - Kuwait
Total des années d'expérience :20 years, 0 Mois
Main Purpose:
Detect, minimize and prevent all types of Fraud in the operation, by utilizing some Fraud Management tool and requested Reports and through own experience.
Main Responsibilities and Duties:
1. Daily tickets investigation generated through the Fraud Management System.
2. Understand the customer behavior by analyzing /investigating multiple Revenue Stream to identify fraudulent cases and stop them.
3. Provides and communicate management reports as required.
4. Monitoring of changes occurring network elements/mediations/billing to ensure no Fraud results due to improper implementation.
5. Participate in fraud control activities involving kit detection, sales operation, payments, check fraud, and identify theft.
6. Risk assessment for new products/running products to ensure no Fraud loss result due to implementation.
7. Responsible for evaluating current processes and policies and recommending improvements
8. Assists in maintaining, design and implementation of existing and new fraud detection tools
9. Maintain the FM system smooth operation and ensure proper implementation of business rules implemented and escalate bugs and system related issues to the vendor to ensure quality operation
10. Performs fraud prevention activities on customer, distributors, agents, focusing on functions established to provide early warning signs of potential losses.
Achievements:
1. Develop a Fraud Analyst Action system and reporting tools to organize the analyst job.
2. Develop a contract information changes tool to trace the customer information changes.
3. Fraud analysis for all zain devices installation in last 6 months.
4. Balance transfer between two numbers (P2P) analysis to identify fraud cases.
5. Analyze Packages (Wiyana, Installments, and Wiyana MIX) installations to monitor handsets sold in packages.
6. Analyze Number Management system to identify number type category.
7. Develop a tool to identify free SIM card installation.
8. Identify, analyze and give a solution to reduce the risk of selling vouchers via 3rd party providers (VAS)
9. Identify and solve the unknown leakage problem of Loop system “Credit and collection” (90xxxxxx serial = 26, 350 lines).
Zain Kuwait CEO Awards:
Developing a solution to facilitate the current notification (by mail) process for corporate sales (ZAINER for Technical Advancement).
ZAINER Award for idea and teamwork for fully Automating HUR (high usage report for out bound roamers) source to insert the email content into database.
Participating in Zain loyalty program as a trainer.
Improving the Audit Department productivity through developing a system and a reporting tool (which they are currently using) to perform their job with ease.
During my tenure I have been creating several types of reports using self made database scripts. I also collect raw data from the network database and store it in SQL server 2000 database and run queries using network KPI’s. Other than building user friendly interface for Management and Engineering staff at Zain (Mobile Telecommunications Company-Kuwait) using C#, SMS applications & Dynamic Excel Sheet to check the network performance and figure out the problems in case there is any. I made numerous Network Health scripts for Motorola, Nokia, 3G & GPRS.
1. Created a big system to handle the cash flow, accounting and precuorment for private construction company.
2. Giving assistance in graduating project.