عبير البطاينة

regional administration HR
contracts management
sales support
reservation and development

• Processing work permits, residency, visas, social security and health insurance, airport permits for expats.
• Support expats with monthly expense reports documents.
• Cooperating, coordinating and communicating with several Airport Divisions.
• Setting & Implementing Administration processes and procedures.
• Supervising the Division’s logistics and transportation, and tracking vehicles maintenance.
• Managing the Administration team & facilitating the required trainings.
• Responsible for the annual administration structure review
• Handling tickets booking, main contact for travel agencies.
• Managing the Administration Budget, aligning with budget lines, cost efficiency.
• Responsible the Division’s purchases (canteen supplies, Stationary, furniture, & appliances).
• Responsible to maintain the Division’s well -appearance, cleanliness, and maintenance aligning with policies and safety requirements, as well as additional seasonal decorations (Christmas, Ramadan, easter). etc.
• Implementing administration initiatives and projects.
• Organizing annual Division’s events and meetings, and tender biddings.
• Producing documents, circulars, and formal letters addressed to formal bodies and Airport Divisions, concessioners and tenants.
• Writing and distributing memos, circulars, letters and other information etc.
• Handling all Business Development documents and maintain high confidentiality of tendering practices and processes.
• Maintaining the utmost confidentiality and discretion when handling business affairs and confidential documents.
• Managing tracking, and following -up on the letters process of the Division (for incoming and outgoing letters), as well as setting deadline and reminders.
• Effectively control contracts in terms of tracking, deadlines, contracts’ expiry dates and process, filing, and e data.
• Sending deadlines reminders ahead of time for team members to follow on pending issues.
• Supervising the Division’s Administrative matters (Contracts and amendments - letters responses) as advised by CCO.
• Responsible for the Division’s filing and documents library (Hard copies and E- Filing)
• Translating incoming letters, documents, articles by request storing and keeping all confidential information.
• Responsible for issuing the Commercial events calendar throughout the year.
• Responsible for arranging the required training for team members
• Managing projects as assigned by different departments.

to IHG Director of Operations (DOO) - Levant Region
* Organizing meetings and online conferences and ensure that DOO is
well prepared for them.
* Cooperating, coordinating, and communicating with Levant hotels
General Managers. (13 Hotels)
* Collecting information from Levant GMs.
* Minutes Taker & member of all InterContinental Jordan Committees.
* Control and analyze departmental costs to ensure performance against
budget; implementing corrective measures where necessary to produce
positive business results
* Effectively manage staffing costs by preparing efficient work schedules
in line with legal requirements.
* Preparing monthly operational results for meetings with other hotels
* Maintaining a comprehensive, current and guest focused set of
departmental standards and procedures and oversee their
implementations.
* Ensuring training needs analysis of departmental staff is carried out and
training programs are designed and implemented to meet needs
* Maintaining training records for all direct reports and ensure they do the
same for their staff
* Conducting probation and formal performance appraisal in line with
company guidelines
* Coaching, counseling and discipline staff, providing constructive
feedback to enhance performance
* Approving leave requests after considering peaks and troughs in the
business (GMs and Department Heads)
* Regularly communicate with staff to maintain good relations
* Reports directly to and communicates with the General Manager on all
administrative matters
* Maintaining the utmost confidentiality and discretion when handling
business affairs
* Cooperating, coordinating and communicating with Department Heads
and other inter-departmental secretaries as appropriate,
* Supervising the work of the Executive Office staff (coordinators,
Messengers, Drivers)
* Day-to-day secretarial work that includes typing, filing, faxes and
telephone, writing official letters etc.
* Distributing memos, letters and other information etc. Arranging
internal / external appointments
* Translating incoming letters, documents, articles by request Storing and
keeping all confidential information
* Taking minutes of morning briefings /Department Heads /Ex.Com
meeting as requested & distributing. Handling general enquiries.
* Opening and sort mail access to DOO and GM email. Maintaining
confidentiality at all times on all matters.
Abeer Al Batayneh C. V Page 4
Sep 13 - Aug16 TOTAL Jordan. Amman, JOR

Handling General office and administration matters (cleanliness,
maintenance, office supplies).
* Petty cash holder, managing all the office expenses, stationary orders,
paying utilities bills.
Abeer Al Batayneh C. V Page 5
* Nabors travel & hotel bookings contact person (Booking Expats flights
medical tests, trainings, hotel accommodations according to crew
rotational schedule) as well as (meetings, trainings, and organizing
events).
* Hotels’ main contact person at Nabors, responsible for getting offers and
corporate rate agreements.
* Arranging all meetings, trainings, internal & external events.
* Issuing the daily &weekly warden(created Nabors Jordan warden)
* Nabors main Fire warden; responsible for emergency and fire evacuation.
* Managing a team of 4 (2 drivers, social security representative, & office
clerk)
* Handling all expats paperwork, responsible for obtaining and renewing
work permits and residencies.
* Follow up on annual medical tests, filing and keeping records.
* Follow up on social security & medical insurance matters.
* Handling and obtaining Rig permits through BP & the Military.
* Arranging crew rotation schedule.
* Handling Headcount reports & time sheets for rotators.
* Tracking warning letters, and vacations for employees.
* Handling social security and health insurance matters, and filing.
Oct 11 - July 12 British Petroleum. Amman, JOR
Drilling & Completion Department Office Manager
* Handling correspondences, official letters, phone calls, travels
arrangements, and hotel booking for wells department.
* Organizing the department’s trainings, courses and events.
* Managing a team of 6 drivers, and 2 office clerks.
* Handling wells weekly report.
* Issuing purchase orders.
* D&C Document Controller & responsible for documents printing, the
library director, filing, and key holder.
* Responsible for office PPE, distribution, store key holder, and PPE
inventory.(created PPE counter )
* Handling all catering matters and creating weekly menu.(improved the
menu by adding healthy options and new dishes and changing the entire
menu set up and meals.
* Key person and main contact for travel agency concerning flights
bookings (recording flights and improving cut cost plan).
* Travel coordinator; handling tickets and hotel bookings.
* SharePoint (giving access and IDs to other users and responsible for
uploading D&C documents).
March09 - Sept 11 Mahmoud Shaban & sons c Amman, JOR
Purchasing Officer
* Opening Letter of Credit through banks.
* Preparing bank guarantees.
* Handling correspondence with suppliers and traders.
* Tracking shipments.
* Preparing all necessary documents for customs clearing.
Abeer Al Batayneh C. V Page 6
* Preparing tender presentations and offers
* Issuing invoices.
* Creating purchase orders and requests.

Jul 15 IFP School Amman, JOR
MOOC Oil & Gas (from Exploration to Distribution)
May 15 Netexplo Academy Amman, JOR
Digital Passport- Culture & Technologies
Feb 15 TOTAL Jordan Amman, JOR
Developing Competition Law Reflexes
Jul 14 Menhaj Academy Amman, JOR
NEBOSH -HSW
Jan 14 TOTAL Jordan Amman, JOR
Preventing Corruption
Jun 13 Basic Plus Amman, JOR
CPR, AED, & First Aid for Adults
Sep 12 Nabors Drilling International II Limited. Amman, JOR
FCPA
Dec 12 Nabors Drilling International II Limited. Amman, JOR
ANTI - Harassment

Arranging meetings and welcoming visitors, make sure GM is well
prepared for them.
* Writing official letter to Ministries and bodies
* Translating official documents.
* Ordering office supplies, cutlery, and stationary.
* Writing minutes of meetings when necessary.
* Follow up on office Maintenance.
* Managing a team of 2 office clerks,

Supervising the staff, and food preparation to ensure food safety and
cleanliness standards.
* Maintaining inventory control and operation standards.
* Planning special events.
* Ordering Supplies
* Training new Sandwich Artists.
* Practicing inventory control standards.
* Performing paperwork duties.

Supervising the staff, and food preparation to ensure food safety and
cleanliness standards.
* Maintaining inventory control and operation standards.
* Planning special events.
* Ordering Supplies
* Training new Sandwich Artists.
* Practicing inventory control standards.
* Performing paperwork duties.

Assisting immigrants to settle down in the community.
* Interviewing clients, conducted assessments, and completed forms.
* Filing and translation work as needed.

Assisting immigrants to settle down in the community.
* Interviewing clients, conducted assessments, and completed forms.
* Filing and translation work as needed.