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Abeer Albaradee, Sales and customer service Manager (Online)

Abeer Albaradee

Sales and customer service Manager (Online)·My-communications academy

Syria

Bachelor's degree, Electric And Communication Engineering

Work experience

Total years of experience: 3 years, 5 months

Sales and customer service Manager (Online)

January 2025 - Present

My-communications academy

Amman, Jordan Remote

January 2025 - Present

• Drove the creation and implementation of cutting-edge online sales strategies, consistently exceeding monthly revenue goals.
• Motivated and guided a remote sales team, cultivating a culture of accountability and teamwork to align with sales objectives.
• Analyzed customer data to uncover significant sales opportunities, leading to improved client retention and satisfaction.
• Utilized CRM systems to optimize sales workflows and enhance customer interactions, resulting in a more efficient sales process.
• Developed training programs for team members, boosting their sales skills and contributing to overall team performance.
• Maintained strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.

Company industry:
Primary, Prep, & Secondary School

trainer

March 2026 - May 2026

jasmine academy

Ankara, Türkiye Remote

March 2026 - May 2026

I presented a course on sales and customer service

Company industry:
Training & Education Center
Job role:
Sales

Executive Secretary (Online)

April 2024 - January 2025

My-communications academy

Amman, Jordan Remote

April 2024 - January 2025

• Optimized administrative workflows and managed complex schedules to improve overall operational efficiency.



• Enhanced communication channels between management and stakeholders, driving collaboration and alignment on effective sales strategies.



• Participated in senior management meetings, documenting critical insights and action items through comprehensive Minutes of Meeting (MOM) to support the execution of sales initiatives.



• Cultivated robust organizational skills, facilitating rapid adaptation to dynamic sales environments and promoting proactive problem-solving.



• Leveraged interpersonal skills to build rapport with clients and team members, contributing to a cohesive sales approach.



• Demonstrated a results-oriented mindset, focusing on achieving sales targets and driving revenue growth.

Company industry:
Primary, Prep, & Secondary School

Sales & Customer Service Representative (Online)

January 2023 - December 2024

My-communications academy

Amman, Jordan Remote

January 2023 - December 2024

• Successfully managed inbound and outbound sales communications, consistently closing deals to enhance revenue growth as a Sales Specialist.



• Built and maintained strong client relationships through active listening and customized solutions, achieving high customer satisfaction.



• Utilized advanced negotiation skills to effectively address objections and secure sales, consistently meeting and exceeding team targets.



• Proactively followed up on inquiries and resolved issues, ensuring a seamless customer experience and fostering loyalty.



• Demonstrated a strong understanding of sales strategies and market trends, driving performance improvements and contributing to overall business success.

Company industry:
Primary, Prep, & Secondary School

Education

Damascus University

September 2023

September 2023

Bachelor's degree, Electric And Communication Engineering

Syria

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Customer Service
Expert
Customer Service
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic

Beginner

English

Beginner

Dutch

Beginner

German

Intermediate

Training and Certifications

Certifications
Communication engineering—
Network — Self Education
Project Management Professional
Business Development

Hobbies and interests

Playing the guitar