Specialist
Qatar Financial Centre
مجموع سنوات الخبرة :8 years, 7 أشهر
Respond to telephonic inquiries, providing quality services to customers and associates inquiring about immigration services.
Listen attentively to caller needs to ensure a positive customer experience.
Answering customer questions regarding immigration
Advising customers, resolving customer complaints and issues.
Dealing directly with customers either by telephone or electronically.
Follow up on customer interactions.
Keep records of customer interactions and transactions on the appropriate CRM Record details of inquiries, comments and complaints.
Trains new hires on Immigration and post licensing of a company.
Professional in Email Management.
Strengths:
Pleasant personality, hardworking and at the same time patient and dedicated towards whatever project I undertake. To explore the best of potentials and to deliver the best of the required results under the right training and proper guidance. Willingness to learn more and always open to new and creative ideas. Ability to identify smaller projects, and carry them efficiently. Ability to balance workload under short deadlines.
Responsibilities:
Handles customers inquiries and resolves complaints accordance with company’s guideline and policies. Proposes solutions. Answers telephone calls and addresses the related concern. Maintains customers account, implements changes if required. Handle filing system and paperwork. Feeds visitors log in details.
Conducting telephonic surveys
Interviewing the customers according to the questionnaire
Updating the survey in the CAT Software.
Achieving daily goals by making successful interviews
Responds to telephonic inquiries and requests. Ensures and fulfills the quality of work requested on time. Creates user accounts and password for the team of nurses. Trains staff and caters their needs related to work. Updates on requests registered. Follows up with the request. Keeps a record of each training.
Responds to telephonic inquiries, providing quality services to customers and associates inquiring about the movies and events. Listens attentively to calls and ensures a positive customer service experience. Answers booking related questions of both movies and events. Dealing with customers via telephone and electronic mean. Responds promptly to customer inquiries. Handles and resolves customer complaints. Follows up on customer interaction. Keep records of customer interactions and transactions in the CRM.
courses: Completed Diploma in