عبير الجندي

• QHSE Management: Leading the design and implementation of Quality,
Health, Safety, and Environment management systems.
• Compliance Assurance: Ensuring compliance with local regulations and
international standards to maintain a safe working environment.
• Training & Development: Conducting training sessions to enhance staff
awareness and knowledge in QHSE practices.
• Risk Assessment: Identifying potential risks and hazards in the workplace
and implementing preventive measures.
• Continuous Improvement: Driving continuous improvement initiatives to
enhance overall operational efficiency and safety.

• Manage the implementation, maintenance and all aspects of Quality, Health, Safety, and
Environment (QHSE) across GCC region for five Distribution Centers operate in (UAE, KSA,
Kuwait, Qatar, and Oman) for one of the largest food companies in the world with the
scope of frozen food products poultry, beef and vegetables.
• Manage the team of five QHSE analysts/ officers who are responsible for ensuring that the
logistics operations in each distribution center is in line with QHSE corporate norms and
manuals as well as regulatory requirements and international industry standards.
• Collaborate with internal stakeholders, external partners, and regulatory agencies to drive
excellence in QHSE performance and mitigate risks associated with the distribution centers
operations.
• Manage the monitoring, measurement, and review of internal processes, especially those
that affect the quality of the products and HSE of people.
• Manage the quality chain of arrivals of stock, to ensure the stocks quality in the stores,
according to the local authorities and customers standards and objectives.
• Manage the cold chain integrity system to ensure the BRF standard temperatures are
maintained during end-to-end chain - Farm to Customer.
• Perform QHSE audits and submit corrective actions along with needs for improvement
based on PDCA methodology.
• Control S&OP process, to reduce the stakeholders complaints and market returns due to
quality issues.
• Develop, perform and oversee internal audits and manage external audits, and maintain
the records, for inspecting and ensuring efficient running of QHSE Management Systems.
• Support Operations & Sales teams in service delivery through performing many aspects of
QHSE assurance in transport and warehousing from start to finish (farm to customers).
• Lead the development of Logistics Quality and HSE documents such as procedures,
manuals, bulletins and other safety publications, reviewing them as required to ensure
they are updated and consistent.
• Lead investigations into near misses, property damage, injuries, occupational illness and
spills/loss of containment, ensuring that records of such incidents are maintained and
shared across the region.
• Develop and lead quality and safety training courses and participate in training in the areas
of quality, safety and loss prevention.
• Ensure that all logistics facilities and equipment follow our Quality, Health and Safety
regulations and the proper maintenance is performed periodically.
• Ensure all workforces have the appropriate licensing, registrations and permits, as well as
keep their records updated.
• Closely work with Factory and 3PL team to improve the Co-packing process and packaging
quality.
• Implement QC table to ensure all the inbound shipments are in line with Quality standard.
• Entail conducting market surveys on industry operational best practices and working on
developing them within the organization.
• Maintain good relationship with Customers & Government officials.

• Manage license activity verification process of all retails located in Jumeirah Lakes Towers
free zone and ensure businesses are operating as per guidelines and requirements of
DMCC, Dubai Municipality and all relevant authorities in terms of QHSE standards and
requirements.
• Manage documents and drawings approval formalities to ensure that its in compliance
with local authorities legislation.
• Responsible for identification and assessment of operational risks within all retails located
in Jumeirah Lakes Towers free zone and for the execution and continual review of risks
assessments and mitigation of risks to an acceptable level.
• Manage QHSE inspections of all retails located in Jumeirah Lakes Towers free zone in order
to assure their compliance with Dubai Municipalitys food, health and safety legislations.
• Ensure compliance with company policies and procedures.
• Review design, business flow and business plans of new retail companies as per DMCC
license activities.
• Manage the process of Smoking Permit Assessments in line with DM and DMCC Smoking
Policy.
• Maintains and improves QHSE by completing compliance audits; investigating customer
complaints; collaborating with other members of management to develop new training
methods.
• Develop QHSE manual in line with the Code of Dubai Municipality; describes how food
safety, quality, health, safety and environment shall be implemented, controlled and
managed from the initial stage of design layout approval to the point of running the
operation in all retails located in Jumeirah Lake Towers in order to avoid any risk of cross
contamination, food poisoning and food borne diseases. As well as prevent accidents and occupational diseases and preserving the environment.
• Effectively guide and assist retail business owners to understand their obligations and to
carry out operations as per local authorities Dubai Municipality requirements.
• Created grading and fining system for food establishments based on the inspection results
for the purpose of avoiding improper hygiene practices and enhancing the food safety
competency.
• Lead the QHSE benchmark meetings and events conducted with authorities and third
parties to compare processes and procedures being followed with the best practices from
different parties to improve the system implemented in place.

• QHSE Program Development: Developing and implementing Quality, Health,
Safety, and Environment programs to meet regulatory requirements.
• Audits & Inspections: Conducting regular audits and inspections to ensure
compliance with QHSE standards and policies.
• Incident Investigation: Leading investigations into workplace incidents to
identify root causes and implement corrective actions.
• Emergency Response Planning: Developing emergency response plans and
conducting drills to prepare the organization for potential crises.
• Training & Awareness: Providing training sessions to employees on QHSE
practices and promoting a culture of safety.

• Food Safety Consulting: Providing expert advice on food safety regulations
and best practices to clients in the food industry.
• Training Delivery: Delivering engaging training sessions on food safety
protocols and hygiene practices.
• Auditing & Compliance: Conducting audits to assess compliance with food
safety standards and recommending corrective actions.
• Documentation Review: Reviewing and updating food safety documentation
to ensure accuracy and adherence to regulations.
• Client Relationship Management: Building and maintaining strong
relationships with clients to understand their needs and provide tailored
solutions.

• Develop and provide training in food safety and quality requirements.
• Develop and maintain documentation such as SOPs, manuals, policies and procedures
relating to food safety and quality standards.
• Conduct facilities, food safety and quality gap analysis and audits.
• Monitor and verify operational activities to ensure that all products coming in and out of
the facilities meet food safety standards of Dubai Municipality, Codex Alimentarius and
Menu Safe in addition to quality standards of ISO 22000.
• Assist clientele with food safety training:
◦ Level 2 award in food safety.
◦ Level 3 award in food safety.
◦ Level 4 award in food safety.
◦ HACCP training courses.
◦ Person In Charge (PIC) level 1, 2 and 3.
• Work closely with facilities operations Managers and/or General Managers on any food
safety or quality assurance issues.
• Oversee proper GMPs of all facilities to comply with food safety requirements as per Dubai
Municipality Food Code.
• Ensure that all clienteles food safety and quality assurance procedures are always
followed and documented correctly.
Deliver events in accordance with prescribed requirements. Communicate requirements of
various International Standards, ensuring comprehension by training participants and
customers.
• Support sales opportunities through discussions and support with Business Development
Managers.
• Present food safety public training courses on the topics which could include ISO 22000,
HACCP, Auditing, Food Safety, FSMA, allergens and other relevant food safety topics.
• Deliver food safety solutions through consulting activities such as HACCP plan facilitation,
Risk assessments, Microbiological environmental mapping, on-site validation studies…etc.
• Edit training material content to ensure materials are constantly up to date and include the
latest information available.

• Ensure that the food safety management system is proactive, up to date and complies with
the authorities legislation and ISO 22000.
• Develop food safety & quality strategies to maintain IHG Intercontinental Hotel Group
Policies and Procedures.
• Carry out internal audits of the food safety and Quality processes measuring performance.
• Carry out internal and external site inspections to ensure policies and procedures are being
properly implemented and adhered to.
• Carry out risk assessments ensuring that all documentation and method statements are up
to date.
• Develop and maintain quality management systems in compliance with ISO 9001.
• Increase food safety and quality awareness to Managers and employees with training
techniques and coaching sessions including toolbox talks and training inductions.
• Manage reporting and investigation procedures for accidents/incidents to establish the
root causes and preventative measures required as well as producing statistics.
• Communicate various findings and assist in the development of improvement plans.
• Ensure Managers are focused on delivering a safe working environment providing the
necessary management support and technical advice as required.
• Represent and promote the organizations safety performance to third parties.
• Support the organizational processes and cultures so that the food safety and quality
issues are not a disqualifying function in the pursuit of business opportunities and
improvements are driven into all the products and services that the company deliver by
every member of the team.
• Complete weekly/monthly management reports for submission to the General Manager.

• Hygiene Standards Enforcement: Enforcing strict hygiene standards in food
handling and preparation areas to prevent contamination.
• Staff Training: Training kitchen and housekeeping staff on proper hygiene
practices and sanitation procedures.
• Inspection Coordination: Coordinating regular inspections of facilities to
ensure compliance with hygiene regulations.
• Cleaning Protocols Development: Developing effective cleaning protocols
and schedules to maintain a hygienic environment.
• Quality Assurance: Monitoring and evaluating hygiene practices to uphold
high-quality standards and guest satisfaction.

• Conduct food safety training in all areas needed to enhance food premises reputations,
protect brands and maintain the highest standards of safety, efficiency, cleanliness and
food hygiene.
• Consulting clientele about Hygiene systems, Good Manufacturing Practices, and HACCP
Implementation.
Conduct inspection and audits of hotels and restaurants to implement hygiene system, ISO
22000, HACCP and GMP.
• Deliver events in accordance with prescribed requirements. Communicate requirements of
various International Standards, ensuring comprehension by training participants and
customers.
• Support sales opportunities through discussions and support with Business Development
Managers.
• Present food safety public training courses on the topics which could include ISO 22000,
HACCP, Auditing, Food Safety, FSMA, allergens and other relevant food safety topics.
• Deliver food safety solutions through consulting activities such as HACCP plan facilitation,
Risk assessments, Microbiological environmental mapping, on-site validation studies…etc.
• Edit training material content to ensure materials are constantly up to date and include the
latest information available.

• Training Program Development: Designing and developing food safety
training programs tailored to the needs of clients.
• Field Inspections: Conducting on-site inspections to evaluate food safety
practices and identify areas for improvement.
• Regulatory Compliance: Ensuring compliance with food safety regulations
and guidelines during inspections.
• Report Generation: Preparing detailed reports on inspection findings and
recommendations for corrective actions.
• Client Support: Providing ongoing support and guidance to clients on food
safety best practices.

• Monitor product attributes to ensure product quality is at targeted level.
• Assist in planning & developing quality control and/or process control test information to
production.
• Provide training & advise personnel in procedures & polices.
• Coordinates & communicates quality control and/or process control test information to
production.
• Recommends and/or assist in the development of new methods & quality services
techniques & pertinent changes when applicable.
• Participates in quality services continuous improvement process.
• Performs HACCP/EMAS audits on schedule intervals.
• Review and update HACCP plan.
• Assure compliance with food safety, regulatory & company polices.
• Support organizational change through facilitative leadership.
• Assure compliance conformance to quality assurance procedures, HACCP & EMAS steering
committee & safety committee.

• HACCP Implementation: Implementing Hazard Analysis and Critical Control
Points (HACCP) system to ensure food safety.
• Training Workshops: Conducting workshops to educate staff on HACCP
principles and practices.
• Documentation Management: Managing HACCP documentation and records
to demonstrate compliance with standards.
• Audit Preparation: Preparing for internal and external audits to assess
HACCP implementation.
• Continuous Monitoring: Regularly monitoring processes and procedures to
maintain HACCP standards and address any deviations.