Telemarketing Executive/ Receptionist
Continent Advertising
مجموع سنوات الخبرة :9 years, 9 أشهر
Continent Advertising
M21 Warba Center, Near Muraqqabat
Police Station Deira - P.O Box 21188,
Dubai, UAE
October 29, 2014 to Present
Telemarketing Executive for Government Directories cum Receptionists
Job Description
• Find leads of companies for possible advertisers for the directories.
• Make outbound calls and speak to decision makers such as General Managers and Managing Directors and try to fix a meeting with them.
• Provide overview over the phone of the benefits of being a partner advertiser for Government directories.
• Set a meeting with the decision makers and brief the Media Specialist about the details of the meeting that has been set over the phone.
• Send the details of the meeting via email to Media Specialist which includes the name of the company, name of the client and designation, the complete location, type of business and contact information.
• Attends reception area on a given schedule provided by the manager.
• Received incoming calls regarding inquiries about the services offered of the company and transfer it to the right department.
• Attend to guests and make them comfortable during their visit.
• Submit a complete and detailed attendance of the Media Specialist every end of the month.
• Submit a complete list of meetings that needs to be followed up and not interested clients every end of the week.
• Proofreads contents of the directories:
o Check companies logo for the artwork.
o Check contact information such as the correct telephone number, fax number, email address and website.
o Note the corrections for the Art department to change.
Teleperformance Philippines
14thFlr. Octagon Bldg., San Miguel Ave.,
Ortigas Center., Pasig City, Philippines 1605
Tel. No. 632-9000
Account:
Epson America Inc.
January 9, 2012 - August 30, 2014
Product Specialist/ Senior Sales Representative
Job Description
• Gets inbound calls from both United States and Canada.
• Provides information about Epson products such as printers, projectors, scanners, papers and ink cartridges.
• Provide differences, specifications and recommendations on the products mentioned above that will fit the customer’s need.Take and process orders as per customer’s request.
• Deals with banks, credit or financial company for order placements.
• Informed the customers about the verification process that will take place if the amount of the product that is being ordered is $500 and above.
• Ensures customers that their credit card numbers will not be save on the system once the order has been processed.
• Reset customer’s password if they cannot log in to their online accounts to place orders.
• Help customers register their newly purchased equipment if they’re having trouble doing it online.
• Provide customers discount and inform them about any upcoming promotion.
Account:
VERIZON ADSL
June 21, 2011 - January 8, 2012
Level Two Technical Support
Job Description
• Gets inbound calls from United States.
• Assist and help the customers if they have problems with their internet connection.
• Highly trained on windows platform, wireless connectivity and networking.
• Guide customers on how to connect their devices wirelessly such as computers, laptops, smart phones, tablets, printers and sometimes gaming consoles.
• Informed the customer if there is an internet outage on the area and the estimated time the outage will be fixed.
• Schedules technicians to be sent to the customers’ house if the problem can’t be solve over the phone.
• Educate the customer how common connection problems can he solve through basic trouble shooting steps.
• Process modem or router replacement if customer is under a specific plan that was provided by the company.
On the Job Training: April 2010 - May 2010 Panay Presidencia
Assigned at: Office of the Mayor
Administrative Aide / Secretary to the Municipal Executive Officer
Job Description
• Organizes work by reading and routing correspondence; collecting information; initiating telecommunications.
• Assists in the preparation of draft communication, e.g. letters. Memoranda, reports, guidelines and the likes;
• Prepares payroll, obligation request and disbursement vouchers;
• Compute number of days/ hours of absences, tardiness and undertimes and overtime services rendered based on the Daily Time Record (DTR);
• Computation of the money value of absences without pay;
• Assist in the area of personnel and administrative work;
• Perform other services which may include computation of leave credits, issuance of Ids;
• Does other related tasks as maybe assigned from time to time.