Administration
JW Marriott Dubai
Total years of experience :19 years, 11 Months
Administrator
JW MARRIOTT DUBAI U.A.E
June 20, 2011 (Present Job)
Responsible for the administrative support within the department.
To include: initiating a suitable filing system and maintain files, memoranda preparation and distribution within 24 hours, prepare various reports, forms and endure confidentially is adhered to, Attending and prepare minutes of kitchen departmental meeting, dictation, transcribing, drafting, and typing of documents.
Communicating and coordinating for the manager and supervisors with the other food and beverage departments, clients, colleagues and suppliers.
Dealing with emails and responding to emails on behalf of the Executive Chef, scheduling dairy, meetings and appointments.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Maintain appointments and meeting schedule, meeting and greeting of office visitors, ensuring all correspondence is answered within 24 hours, faxes and telephone answered in the same name.
o Taking photos for special theme and events in Food & Beverage and prepares presentation.
Using various computer packages - Word, Excel, PowerPoint
Drafting letters and memos and other documents, such as PowerPoint presentations
Prepare when advised any letters & documentation such as transfer letters, disciplinary warning letters, and salary adjustments.
Maintains and updates associates files includes disciplinary records, vacation/leave forms
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Complete forms in accordance with company procedures.
Taking minutes of the meeting, type, and distribute meeting notes, routine correspondence, and reports.
Locate and attach appropriate files to incoming correspondence requiring replies.
Mail newsletters, promotional material, and other information.
Maintain scheduling and event calendars.
Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
Assisting for screening CVs
Assisting for hiring and recruitment and selection process, coordinates with HR and follow ups
Assist with updating Organization Charts
Assist with on-boarding and induction of associates
Maintain hard and soft copy of all HR files for all employees
Schedules associate’s for medical, EIDs and trainings required
Assisting for associates’ vacation leave, vacation leave payment and flight booking.
Assisting and support employee separation process, ensuring smooth exit of employee from the organization.
Coordinates with 30/60/90 days- Job chats reviews and LPP annual performance review
Participates in any training or development programs that may improve personal standards and departmental standards.
Preparation of all information and figures required for the completion of all monthly report of the department.
Follow all accounting procedures are established by the hotel policy.
Assist the Human Resources Department in preparation, planning and promoting annual parties and events for associates.
Prepares attendance records and actual wages (payroll)
Recruiting, training and supervising junior staff and delegating work as required;
Assist in preparing/nominating associates within the company and within the department
Directing and follow up maintenance complain thru engineering transcendent system
Attends BEO Meetings and distributes BEO in all related kitchen department.
Assisting the Hygiene and all safety related matters in the absence of the Hygiene Officer.
JW MARRIOTT DUBAI
U.A.E
January 2010 - June 19, 2011
• Restaurant Reservation Agent
o Proactive in selling, taking reservations, sending proposals and confirmations,
responding to F&B business related queries through emails, by fax or via post.
o Updating ResPak bookings
o Updates and monitors Business correspondence/Guest Comments Cards -
review all emails, guest comment cards, proposals and confirmation letters for follow-up and action.
o Attending telephone queries
o Taking reservations, assisting guests request
o Open communications - information related to operations, reservation details, and agendas externally or internally must be coordination with colleagues,
department concerned and immediate superior.
o DBM (Database Management) - assist encoding correct details of the guests
regularly in the ResPak.
o DP (Daily Packet) - assist in typing information on the daily packet.
o Sales and marketing - up selling and cross selling of restaurants must be on top
priority and Loyalty card is secondary.
o Attend any additional jobs assigned by your immediate superior.
Side Duties
o Filings, cleaning of office, Requisitions of supplies, Maintenance request, Marriott
Gold Card membership processing, on the floor welcoming and guiding guests when required and ocular inspections.
JW MARRIOTT DUBAI
U.A.E
January 06, 2007 - January 2010
• Waitress - Bartender
o Follow self cashiering procedures
o Report problems immediately to a supervisor
o Set up the restaurant efficiently and accurately, including the tables, bar and anti- pasta/fish counter
o Actively participate in daily stand up briefings and taste panels
o Ensure knowledge of the Basic of the Day and the Food and Beverage Brand
Standards, and ensure these are followed
o Handle an assigned station, and leave the floor only after permission from a
supervisor
o Take and serve guest orders promptly and according to Brand Standards, sequence of service, and sales dialogue
o Serve all beverages in accordance with Brand Standards and Use Records
o Answer any guest questions about the menu items, daily specials and beverages,
including knowledge of the ingredients, preparation methods and garnishes. Make
appropriate suggestions to suit guest needs and proactively up-sell items.
o Operate the MICROS and Respak system accurately: o Ensure accurate and informative punching of orders
o Have any voids or adjustments initialed by a supervisor
o Enter and update the Respak system accurately, without adding unnecessary
profiles
o Ensure the prompt bussing of tables once the guest has departed. Ensure all re- setups of tables are clean, stain free and accurate, with special attention to detail.
o Side stations must be clean and organized at all times.
o Do all necessary set-up and side work as assign
JW MARRIOTT DUBAI
U.A.E
June 20, 2011 (Present Job)
• Kitchen Admin / F&B Admin-Exec. Chef Secretary
o Responsible for the administrative support within the department. To include: initiating a suitable filing system and maintain files, memoranda preparation and distribution within 24 hours, prepare various reports, forms and endure
confidentially is adhered to, Attending and prepare minutes of kitchen meeting,
dictation, transcribing, drafting, and typing of documents, Maintain
appointments and meeting schedule, meeting and greeting of office visitors,
ensuring all correspondence is answered within 24 hours, faxes and telephone
answered in the same name.
o Assisting for hiring and recruitment process, coordinates with HR and follow ups.
o Assisting for screening CVs
o Schedules associate's for trainings required.
o Assisting for associates' flight booking.
o Takes and connects telephone call inquiries and queries for the relevant departmental
personnel making sure to project a friendly, professional and efficient image.
o Participates in any training or development programs that may improve personal
standards and departmental standards.
o Responsible for receiving, opening and sorting all incoming mail for the department and bringing to the attention of the kitchen personnel only.
o Dispatches outgoing mail within the department.
o Responsible for ensuring office areas is well supplied and well maintained.
o Preparation of all information and figures required for the completion of all monthly
report of the department.
o Follow all accounting procedures are established by the hotel policy.
o Report to work on time and maintain appearance according to the guidelines as set
forth in the employee handbook.
o Assist the Executive Chef in preparation, planning and promoting annual parties and events
o Maintains and updates associates files includes disciplinary records,
vacation/leave forms
o Prepares attendance records and actual wages
o recruiting, training and supervising junior staff and delegating work as required;
o manipulating complex statistical data;
o arranging both in-house and external events.
KEMPINSKI HOTEL AJMAN
U.A.E
June 21, 2004 - January 6, 2007
• Waitress cum Bartender
o Follow self cashiering procedures
o Set up the restaurant efficiently and accurately, including the tables, bar
o Take and serve guest orders promptly and according to sequence of service, and sales dialogue
o Serve all beverages in accordance with Use Records
o Follow self cashiering procedures
o Set up the restaurant efficiently and accurately, including the tables, bar
o Take and serve guest orders promptly and according to sequence of service, and sales dialogue
o Serve all beverages in accordance with Use Records
• College-Graduated Bachelor of Science in Hotel and Restaurant Management SAN SEBASTIAN COLLEGE RECOLETOS Claro M. Recto, Manila Philippines Date Graduated: March 21, 2003 • Secondary High school
SAINT RITA COLLEGE PARAÑAQUE Dr. A Santos Avenue Parañaque City, Philippines • Primary Elementary
SAINT RITA COLLEGE PARAÑAQUE Dr. A Santos Avenue Parañaque City, Philippines