Support Engineer
Software Solutions
Total years of experience :4 years, 8 Months
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
Maintain the company’s network infrastructure.
• Teach undergraduate students on varied subjects like Applied Sciences, Mathematics, Internet Networking and Telecommunications.
• Engage with the broader scholarly and professional communities.
• Contribute to the development, planning and implementation of a high quality curriculum.
• Assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.
• Participate in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department.
• Participate in the development, administration and marking of exams and other assessments.
• Administered practice exams to improve students’ test-taking skills.
• Write and implement lesson plans.
• Liaise with parents and promote education at home.
• Extensive experience in installation and administration of Windows XP, Windows7, Domain Controllers, Active Directory Design, MS Exchange 2003 Server.
• Implementation and administration of Check Point Firewalls and network management.
• Manage VPN on Checkpoint Firewall.
• Implementation and maintenance of Backup Exec 11d and 12 on departmental server.
• Implementation of Distributed File System (DFS) replication.
• Install and configure WANSYNC- a real time data replication software for Disaster Recovery.
• Protect Network data, monitor network performance management and optimization.
• Responsible for providing Network diagram using Visio, Excel and Word.
• Prepare documentation of network configurations, including equipment locations, host names, serial numbers, IP addresses, etc.
• Troubleshoot of personal computers.
• Provide complete IT support, including planning, network design, and software and hardware configuration.
University of Houston College of Technology - Houston, USA
Research Assistant May 2006 - May 2007
• Configure Routers (BGP, OSPF etc) and Cisco Switches (VLAN)..
• Use Fiber Bragg grating sensors as wavelength division multiplexer and tuneable filters.
• Design a novel optical stethoscope capable of transmitting the data wirelessly.
• Performance analysis of Optical code-division multiple access (O-CDMA) for local area network.
• Assist students in Communications laboratory and research activity using Fiber optics.
• Utilize a variety of methods to enhance scientific thinking and skills.
• Integrate various forms of technology including PowerPoint presentations and educational websites
University of Houston College of Technology - Houston, USA
Graduate Instructional Assistant August 2005 - May 2006
• Research and develop laboratory experiments in Communication Circuits and Electrical Circuits.
• Develop laboratory experiments for the Optical Laboratory using LabView to create programs that interface with optical networking laboratory equipment which allows students to perform experiments on-line.
• Train students to install and configure Windows 2003 server.
• Train over ninety students on the proper use of laboratory equipment such as spectrum analyzers, oscilloscopes, digital multi-meters, function generators, power supplies, and breadboard testing equipment.
• Repair damaged lab equipment, replace damaged circuit components using manufacture’s schematics and soldering components to the circuit boards.
• Incorporate exciting and engaging activities that reinforce student participation and hands-on learning.
• Recipient of Lab Assistant of the month award in 2005.
a novel optical stethoscope capable of transmitting the data wirelessly.
Performance analysis of Optical code-division multiple access (O-CDMA) for local area network.
Assist students in Communications laboratory and research activity using Fiber optics.
Utilize a variety of methods to enhance scientific thinking and skills.
Integrate various forms of technology including PowerPoint presentations and educational websites
courses: Microsoft Certified Solutions Associate: Windows 8 October 2013