Activation Officer
Aircel Ltd
مجموع سنوات الخبرة :14 years, 9 أشهر
Looking CS - Compliances, handling a team of Onbarding
In telecom industry Since OCT 2009
Operational Skills: Prepaid, Postpaid sales, MIS, customer service management.
Technical Skills: MS Excel, & Power Point
Industry: Telecom
Current Employer: Aircel Ltd.
Previous Employers: V5 Management.
Qualification: B. COM
Detailed Resume
Experience
4) Aircel Ltd
Looking sales of prepaid and Postpaid SIM
Looking Prepaid, postpaid sim services, escalations, sales, Audit of retail store .
Location- Delhi circle
Designation - Activation officer
Period - DEC 2012 to Till Date
Description of profile -
• Auditing of CEF and other documentary Proofs as per the DOT guidelines.
• Validation of database with CEF set and document and updating the same in AMT (Activation management tool) application
• Maintaining activations TAT.
• Tracking and highlighting critical exceptions to management for decisions & higher controls on customer acquisition & verification process.
• Responsible for strategic planning for keeping the Documentation compliance
• Implementations of New Formats and processes on CAF Management & AV & CV.
3) Aircel Ltd - On the rolls of V5 Management
I PHONE sales champ on Aircel
In telecom industry Since OCT 2009
Operational Skills: Prepaid, Postpaid sales, MIS, customer service management.
Technical Skills: MS Excel, & Power Point
Industry: Telecom
Current Employer: Aircel Ltd.
Previous Employers: V5 Management.
Qualification: B. COM
Detailed Resume
Experience
4) Aircel Ltd
Job Details
Location- Delhi circle
Designation - Activation officer
Period - DEC 2012 to Till Date
Description of profile -
• Auditing of CEF and other documentary Proofs as per the DOT guidelines.
• Validation of database with CEF set and document and updating the same in AMT (Activation management tool) application
• Maintaining activations TAT.
• Tracking and highlighting critical exceptions to management for decisions & higher controls on customer acquisition & verification process.
• Responsible for strategic planning for keeping the Documentation compliance
• Implementations of New Formats and processes on CAF Management & AV & CV.
3) Aircel Ltd - On the rolls of V5 Management
Job Details
Location - Delhi Circle
Designation - I-Phone Sales Executive
Period - Jun 2011 To April 2012
Description of profile -
• Taking care of I-phone sales
• Taking care of prepaid and postpaid sales
2) Aircel Ltd - On the rolls of Adecco Flexione
Location- Delhi circle
Designation - Activation officer
Period - DEC 2012 to Till Date
Description of profile -
• Auditing of CEF and other documentary Proofs as per the DOT guidelines.
• Validation of database with CEF set and document and updating the same in AMT (Activation management tool) application
• Maintaining activations TAT.
• Tracking and highlighting critical exceptions to management for decisions & higher controls on customer acquisition & verification process.
• Responsible for strategic planning for keeping the Documentation compliance
• Implementations of New Formats and processes on CAF Management & AV & CV.
3) Aircel Ltd - On the rolls of V5 Management
Job Details
Location - Delhi Circle
Designation - I-Phone Sales Executive
Period - Jun 2011 To April 2012
Description of profile -
• Taking care of I-phone sales
• Taking care of prepaid and postpaid sales
2) Aircel Ltd - On the rolls of Adecco Flexione
Job Details
Location - Delhi Circle
Designation - Customer care Executive
Period - Aug 2010 To May 2011
Description of profile -
• Taking care of Prepaid - post paid sales
• Taking care of I Phone 4, BlackBerry and all devices activity
• Involved in activity on MNP UPC cases for Port In - Port out • Planning various Activity for Brand awareness of new launching products and value added services
• Dealing with corporate clients for post paid service management
• Handling escalations regarding bill not received cases of request, Barring - Unbarring cases, Network related issues, raising request for any complaint
• Coordination with QRC Team, Network Team, Bill delivery Team and all CSD departments
• Handling Achievements and Targets
• Daily and Monthly MIS of Recharge, Billing, Activations and Stock
• Promotions of E-Bill services
• Maintain Audit of IPSOS and Audit Team of company
1) Aircel Ltd -On the rolls of Evolve Marketing service (Pvt.) Ltd.
Job Details
Location - Delhi & NCR
Designation - Sales Promoter
Period - Oct 2009 to July 2010
Description of profile -
• Sales of Prepaid within Store
• Promotion of New devices Launched
• Updates and offers of recharge and value added services
• Coordination with device service centre and backend Team for customer complaint
• Selling of high value recharge and devices
KNOWLEDGE OF TOOLS/PACKAGES
• Packages: MS-Office (MS-Excel, PowerPoint)
• Telecom Packages: Kenan, Siebel communications
In telecom industry Since OCT 2009
Operational Skills: Prepaid, Postpaid sales, MIS, customer service management.
Technical Skills: MS Excel, & Power Point
Industry: Telecom
Current Employer: Aircel Ltd.
Previous Employers: V5 Management.
Qualification: B. COM
Detailed Resume
Experience
4) Aircel Ltd
Job Details
• Pursuing MBA from (Symbiosis University) • 10th MP Board, UJJAIN (M.P) • 12th MP Board, UJJAIN (M.P) Assets • Progressive & adaptive attitude, pleasing personality, willingness to work under pressure and in Unsocial hours of the day, helpful & a good team worker. ABHISHEK RAI
• B. com from DU ( Delhi University)