Abhijeet Gite

• Conceptualized, built, and scaled an AI-native call audit SaaS platform from scratch, automating quality scoring across 10+ regional languages for banking and NBFC clients
• Designed an end-to-end multi-model LLM evaluation pipeline (Claude Opus + Haiku, Gemini), to generate Triggers(Alerts) for National & State Heads to monitor Collections Portfolio

• Owned the end-to-end product lifecycle for 5+ B2B SaaS & fraud prevention solutions, leading to 3x growth in usage & 10x
revenue increase YoY.
• Launched a video-based personal discussion solution, boosting revenue by 15% and driving adoption in fraud prevention, lending,
and compliance sectors.
• Built and deployed AI-driven auditor systems to automate post-call reviews in Video KYC flows—leveraging video analytics and
speech-to-text to replicate reviewer decisions and reduce audit time by 70%.
• Developed an AI-based Quality Assessment module to evaluate behavioral cues, agent decision accuracy, and procedural
compliance—enhancing operational efficiency and reducing manual QA effort.
• Spearheaded regulatory compliance initiatives, working with RBI on 3 PoCs, leading to 30% increase in cross-sell opportunities
across product lines.
• Drove international expansion, successfully integrating & onboarding 5+ global clients for video-based verification solutions.

• Designed and implemented performance tracking dashboards for ML model KPIs using Kibana, improving accuracy by 10% in
search relevance tracking.
• Conducted audits on ML model outputs, enhancing data quality for retraining and improving search functionality by 5%.

• Developed lead generation campaign for sales of the products offered, via B2B marketing, generating 35+ successful leads
• Applied SEO tactics that improved search rankings for both existing and new company websites, boosting brand visibility

• Delivered 30+ Core Banking Solutions using TCSBancs software, enhancing financial service operations for client organizations.
• Proposed and executed technical solutions to optimize system performance, contributing to a 20% improved system efficiency