Virtualization Engineer
Wipro Infotech
Total years of experience :14 years, 3 Months
Work as a Technical Support L2 Engineer. Support any kind of technical support to users.
Wipro InfoTech (Nov 2010- Till Date)
Current Company Name: Wipro InfoTech through TSG Global Pvt. Ltd. At Site GENPACT (Gurgaon 22A)
Responsibilities
1. Providing all kinds of troubleshooting of software's related issues and all windows related issues to Laptop users..
2. Installation, Configuration & Troubleshooting of Microsoft Outlook.
3. Installation, Configuration & Troubleshooting of Odyssey Client which is used for connecting Laptop through wireless network.
4. Installation, Configuration & Troubleshooting of Various types of applications like Nice, Avaya, Oracle Discoverer, Citrix etc.
5. Response & closure of call within committed norms.
6. Installation & troubleshooting of SafeBoot and coordinate with SafeBoot team for providing solution for password related queries for users.
7. Installation, configuration and hardening of servers.
8. New switch installation, configuration and make up in network.
Joined Wipro InfoTech as Desktop Engineer L2. I got internal team movement in Data Center Support Team and working in this team from last 6 months.
SPANCO LIMITED (March 2010- Nov 2010))
Company Name: Spanco BPO Services Ltd.
Designation: Desktop Engineer
Responsibilities
1. Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
2. Responsible for the implementation, support, administration and management of Windows XP workstations.
3. Configuring Microsoft Outlook / Outlook Express.
4. Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications.
5. Response & closure of calls within committed norms.
6. Backup & Restoration etc.
Did my MBA from SMU in 2014.
1 Completed Graduation from DDU University Gorakhpur (UP) 1 Passed 12th from BIEC Patna Bihar 1 Pa