Customer Service Associate
WHSmith
Total years of experience :3 years, 2 Months
1.Working in WHSmith as Customer Service Associate in delhi (july12-till today)
• To ensure every day Cash Tally and report to Store manager.
• To maintain store display
• To ensure all new articles must be on display as per guidelines by HO.
2. Worked as Floor manager in Lilliput Kids Wear Ltd., (Patna)
(july 2011-May 2012)
• To achieve Estimated Business in terms of Turnover and Pcs every month.
• To ensure every day Cash Tally and report to Area sales Manager.
• To maintain store display by respective category in charges.
• To ensure all new articles must be on display as per guidelines by HO.
• To fill up category wise DSR every day before closing of store.
• To deposit every day cash sale to Bank and keep necessary information as and when required
3.Worked as Jr Business Development Manager in IM21 (Bhubaneswar) (August 2010-may2011)
• Worked in a team with 5 members, assigning work by Marketing Manager
• Deals with Space selling and Advertising
• Regular visit to Area allocated
• Regular filling of daily Sales Report
4. Domino pizza
Organization: Domino pizza; Department: outlet sale; Position: Associate manager;Duration: (june-feb 2008)
Responsibilities: ❖ Worked with Domino pizza as Associate manager, maintained outlet sales
❖ Led a team of 7 members, assigning work and taking work.
❖ Making daily Roaster, Taking feedback, giving order for raw materials
❖ Worked as a shift manager in outlet
INSTITUTIONAL TRAINING
➢ 45 Days summer internship in NIIT samanta vihar Bhubaneswar (july-aug2009)
❖ Undergone successfully six weeks of training in NIIT Bhubaneswar with an exposure to the entire working system
❖ Key Roles Included: Organising Seminars, Road shows, Presenatations in different colleges and schools.
➢ Six months summer internship in THE LANDMARK HOTEL Kanpur (may-sep2005)
❖ Undergone successfully six months of training in THE LANDMARK HOTEL Kanpur with an exposure to the entire four major departments in organization.
❖ Key Roles Included: Observing the main functional area in hotel. Got an insight how the big organization works, make a project on different departments.
PROJECTS (MBA Curriculum) UNDERTAKEN
➢ MBA - 4th trimester project: "THE CONCEPT OF BRANDING TOWARDS NIIT "especially among computer education in Bhubaneswar
Duration: 45 days; Team size: Individual
❖ some scope for improvement when one considers the coaching institutes,
❖ differents Computers courses advantages
❖ To study the level of satisfaction on educations provided by NIIT.
❖ To examine the students perception on image with respect to different computer institutes.
➢ Done need surveys on behalf of "ALL CARGO GLOBAL LOGISTICS COMPANY " in Chennai ..
COMPUTER SKILLS
➢ Completed PGDCA from NICE bhadrak
➢ Basic knowledge about Hotel Management softwares
Degree Institute / University Percentage/Cgpa MBA Bhadrak institute of Engineering & Technology bhadrak (BPUT ORISSA) 6.87 CGPA
B.sc (H&HA) Institute of hotel management Chennai (IGNOU) 64.26% Intermediate (12th) North point childrens school, muzaffarpur (CISCE) 66.25% High School (10th) North point childrens school, muzaffarpur (CISCE) 62.8% SPECIALIZATION Marketing & Human resource