IT SUPPORT ENGINEER
BIZMAX INFOTECH
Total years of experience :3 years, 4 Months
Working as a IT support in Bizmax project for different clients in Saudi Arabia since jan 2015 to sep 2015. Supporting, implementing and maintain new application for client on site and on remote
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and applications;
• Supporting clients through a series of action, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and application problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals
• Testing and evaluating new technology;
• LINUX REDHAT 7
• Managing groups and users
• Configuring local storage
• Archiving, compressing, uncompressing, and unpacking files
• Analyzing text with grep
Working as a IT support in Bizmax project for different clients in Saudi Arabia since jan 2015 to sep 2015. Supporting, implementing and maintain new application for client on site and on remote
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and applications;
• Supporting clients through a series of action, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and application problems and diagnosing and solving hardware or software faults;
• Providing support, including procedural documentation and relevant reports;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals
• Testing and evaluating new technology;
• LINUX REDHAT 7
• Managing groups and users
• Configuring local storage
• Archiving, compressing, uncompressing, and unpacking files
• Analyzing text with grep
An astute professional with 3.4 Years of experience as a Software Engineer in the Information Technology sector experienced in Security and User life cycle management Domain. Adept at conceptualizing & following procedures; adopting emerging trends, ability to perform under strict deadlines and achieve targets & achieving desired goals. Possess excellent communication, relationship management & team building skills.
Worked in BOSS-i project for the client Bombay Stock Exchange from 16-nov-2011 to 06-jul-2012
Activities & Responsibility in the Project
v. Creating new reports using BO and supporting the same
v. Supporting in operation from BOD to EOD for Bombay Stock Exchange
v. PL/SQL development
v. Unix Coding
Worked in PHONIX account for Genpact Project from 8-APR-2013 to 8-DEC-2014.
Activities & Responsibility in the Project
v. Supporting the end user in all Oracle System related issue
v. Data Publishing as Per the Client requirement
v. Providing the responsibility for all the end user as per the business request
Qualification :Diploma in IT School/College :NTTF IT Centre Bangalore Year of Passing :2011 Percentage :60.1%